Author Archives: Anja Ward

MSP Manager: Older Customer Portal No Longer in Use from Wednesday 5th November

Posted on November 3, 2025 by Anja Ward

Please note that from Wednesday 5th November the old customer portal URL will no longer be available following the new customer portal release in April.  We thank all the partners who moved their customers to use the new portal. For … Continue reading →

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N-sight Enhancements: Patch Management Feature Status Column, Password Prompt Changes, Windows Service Checks Streamlining 

Posted on October 8, 2025 by Anja Ward

These updates reflect product enhancements guided by the direct input of our partners, enabling us to focus development efforts on what matters most in real-world environments. We value the trust placed in us and, where possible, actively translate operational feedback … Continue reading →

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N-sight: North Pane to Assets View Deeplink Improvement

Posted on August 27, 2025 by Anja Ward

As we are continuing to add more information to the Ecoverse Assets View, we want to make it easier for users in the North Pane to access this additional information. New Metrics (CPU and Memory Usage) were recently released and … Continue reading →

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N-sight: Report Improvements, Standard Remote Background Manager and Windows Agent Upgrade Improvements

Posted on July 16, 2025 by Anja Ward

We are pleased to announce a few updates to N-sight in the coming days: report improvements based on partner feedback, Standard Remote Background Manager for all N-sight users, and improvements to the agent upgrade process.  Feature Policy Report – Introduction … Continue reading →

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MSP Manager: Old Customer Portal Retirement

Posted on May 29, 2025 by Anja Ward

Following the release of the New Customer Portal in MSP Manager, please note that the old Customer Portal will be retired and will no longer be available on or soon after 30 June 2025.   To ensure that your customers continue … Continue reading →

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MSP Manager: New Customer Portal

Posted on April 2, 2025 by Anja Ward

We are excited to introduce the new Customer Portal, designed to make your client’s support experience smoother and more efficient. This new portal provides your clients with access to: We are confident that this new Customer Portal will enhance both … Continue reading →

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N-sight: Active Issues Upgrade, New Automation & Monitoring Scripts, Dialog Speed Improvements and Patch Updates

Posted on April 2, 2025 by Anja Ward

In today’s update, we are pleased to announce an upgrade to the Active Issues view, making it easier to organize and address failing checks at scale, plus the addition of five more automation cookbook scripts, including an easy way to … Continue reading →

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N-sight: Device Inventory View Updates, Windows Agent 10.14.3 GA in All Territories

Posted on October 2, 2024 by Anja Ward

We are pleased to let you know that there have been a few recent updates to N-sight, including improvements to the Device Inventory view and completion of the new Windows Agent 10.14.3 GA rollout. Device Inventory View Updates Row Density … Continue reading →

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N-sight: Device Inventory Advanced Filtering Updates, Sophos Monitoring Antivirus Update Check, New Automated Tasks for Apple

Posted on July 18, 2024 by Anja Ward

We are pleased to let you know that we have a few recent updates to N-sight, including enhanced filtering capabilities within the Device Inventory date columns, multiple selection in the North Pane using ‘ctrl+a’ and restoring the Sophos Monitoring Antivirus … Continue reading →

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