SolarWinds RMM: Add Notes with Active Issues, New Windows and Linux RC Agents

We’re pleased to let you know that the new ‘Active Issues’ workflow for technicians has been enhanced with the ability to add technical and client-facing notes when clearing checks:

active issues notes

To remind you, you can access Active Issues by clicking the link in the left-side navigation bar, and we also just added a workflow link to the Checks tab.

Pro tip! Do you know there are hundreds of ready-made scripts for you to add to RMM? Log into the  Success Center and go to the Automation Cookbook – download the scripts you want, then in RMM go to Settings > Script Manager to upload them as checks and tasks.cookbook

In this week’s release we’re also shipping a new Windows RC Agent, v10.9.15, with an update to the Automation Manager agent (‘ScriptRunner v2.17), and a Patch Management Engine upgrade so that v1.2.8 is installed out of the box with new agent deployments. The new RC Agent is expected to be available in all territories by Friday.

Similarly, there’s a new Linux Agent, v2.0.3 with a number of updates and bug fixes for Linux monitoring checks.

Important: Make sure you update the GA agent version on all your devices regularly to take advantage of new features, bug fixes and security updates. Go to ‘Agent’ > ‘Agent Auto-update Settings’ to upgrade your devices.

Summary for Release

– Service release with Active Issues ‘notes’ update, new Windows RC Agent
– RMM Console v2020.08.28
– Windows RC 10.9.15, Linux RC v2.0.3

RMM Console v2020.08.28
UPDATE: Option to add technician and client facing notes on Active Issues
BUGFIX: Update to last response time not matching with last check run time

Windows Agent 10.9.15 RC
UPDATE: Upgrade agent to automatically install ‘ScriptRunner’ v2.17 used by Automation Manager
UPDATE: Automatically install Patch Management Engine 1.2.8

Linux Agent RC v2.0.3​
BUGFIX: Resolves an issue when Package Management Check may work incorrectly
BUGFIX: Resolves an issue when SNMP Check may work incorrectly​
BUGFIX: Resolves an issue when Performance Monitoring Memory Check fails when the amount of available memory is more than threshold​
BUGFIX: Resolves an issue when Performance Monitoring Network Usage Check shows 0.00% load when it’s actually higher​
BUGFIX: Resolves an issue when Ping Check may not work properly

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