SolarWinds RMM: Service Release with Updates to Mac Agent, Network Devices

We’re pleased to let you know that this week, we’ve updated network device monitoring in RMM to support a popular firewall vendor – WatchGuard. All you need to do is enable SNMP on your WatchGuard device, and ensure that RMM has been provided with the correct SNMP community string. Once those steps are done, you’ll benefit from the following new features:

Discovery of Asset Data:

  • Manufacturer
  • Model
  • OS Version
  • Version of the Gateway A/V Service
  • Version of the Intrusion Prevention Service

Monitoring of Key Performance Metrics:

  • CPU Usage
  • Active Connections
  • Interface Status


In addition, we’re promoting a new Mac Agent to GA, v3.3.1. The latest agent contains an update for Take Control on Macs to address an installation issue, and follows on from the Mac Agent release earlier in the month that contained many feature enhancements. The new Mac agent will be rolling out to across customer territories in the next few days.


Here are the release note details for this week’s RMM update…

Summary for Service Release
– Service release with Mac agent update
– RMM Console v2019.10.25
– Mac GA Agent 3.3.1

RMM Console v2019.10.25
FEATURE: Asset data and monitoring support for WatchGuard firewalls in network devices
UPDATE: Faster loading of the Backup & Recovery and Take Control ‘Settings’ dialogs
BUGFIX: Resolved issue causing some inactive backup accounts to show as 0 bytes
BUGFIX: German text characters fix for Patch Management approval policy dialog
BUGFIX: Update to Monthly Report for servers to correct issue with uptime calculation
BUGFIX: Automated Task date selector not showing correctly on Safari 12.1.2 macOS

Mac Agent 3.3.1 GA
BUGFIX: Resolve installation issue with Take Control on Mac workstations



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