We have completed an Emergency Update (3.4.2) which has addressed the following issues:
- An issue causing SLA to show a negative time for tickets has now been corrected.
- An issue with Notification responses displaying “No replay” instead of “no reply” has now been corrected.
Release Notes will be updated shortly at:
We apologize for any inconvenience please let us know if you have any questions or concerns.
Support: For support assistance, you can connect with a technician via phone or online. Online: For online support, please use the Case Management Tool. Phone: 1-866-302-46891-866-302-4689Â FREE (US/CAN) +800 6225 3000 (International) (613) 592-6676(613) 592-6676 and select option 2 for support (Local)
Thank you for your time.
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