Monthly Archives: September 2016

MAX RM: Managed Antivirus (Vipre) Definitions Issue – RESOLVED

Posted on September 5, 2016 by brianmackie

Further to the previous post, we’re pleased to confirm that the issue affecting the AV definitions updates to the Vipre-powered Managed Antivirus service has been resolved. Devices are updating again to the latest version, though it may take a bit of … Continue reading →

Posted in N-sight | Comments Off on MAX RM: Managed Antivirus (Vipre) Definitions Issue – RESOLVED

MAX RM: Managed Antivirus (Vipre) Definitions Issue

Posted on September 5, 2016 by brianmackie

We’ve been alerted to an issue with the Vipre-powered Managed Antivirus service in MAX Remote Management. Its threat definitions have not updated since version 52030. We’re working with our partner to resolve the issue as soon as possible and will … Continue reading →

Posted in N-sight | Comments Off on MAX RM: Managed Antivirus (Vipre) Definitions Issue

Resolution of MAX Mail Issues at California Datacenter

Posted on September 2, 2016 by

9:15AM Pacific / 5:15PM GMT — Inbound mail flow at the California datacenter is operating normally and has been stable since yesterday late morning local time.  We believe that the primary culprits for the issues seen earlier this week have … Continue reading →

Posted in Mail Assure | Comments Off on Resolution of MAX Mail Issues at California Datacenter

Update on MAX Mail Traffic Issues

Posted on September 2, 2016 by

00:50UTC/17:50PDT/20:50EDT: The MAX Mail technology team has made substantial progress in identifying a key back end processing server in the California datacenter that was underperforming after earlier remediation efforts to manage an increased traffic event. Efforts to isolate and address this … Continue reading →

Posted in Mail Assure | Comments Off on Update on MAX Mail Traffic Issues

MAX RM Service Release, September 1st

Posted on September 1, 2016 by brianmackie

We’re pleased to let you know that we have a new GA and RC agent in today’s Dashboard release, addressing a set of customer service priorities. We’re also updating Manage Online Backup to the latest version of MAX Backup to take advantage … Continue reading →

Posted in N-sight | Comments Off on MAX RM Service Release, September 1st

Updates on MAX Mail Traffic Issues

Posted on September 1, 2016 by

14:15UTC/07:15PDT/10:15EDT: The MAX Mail technology team’s remediation activity over the past 24 hours have netted some improvements in mail handling capability in our California and other datacenters in response to increased traffic load. As the team continues to perform remediation … Continue reading →

Posted in Mail Assure | Comments Off on Updates on MAX Mail Traffic Issues