Monthly Archives: September 2016

Coming Soon to MAX RM… Faster Server Overdue Alerts, Task for ‘Wake on LAN’

Posted on September 14, 2016 by brianmackie

We’re pleased to announce that we’ll soon be introducing a significant enhancement to the ‘Server Overdue Alerts’ feature in MAX RM. Currently, the fastest setting for overdue server alerts is 7.5 minutes. With the upcoming improvement however, you’ll be able to … Continue reading →

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Mail delays in Germany Datacenter

Posted on September 13, 2016 by

[11:45EDT/08:45PDT/15:45UTC] The MAX Mail Technology team is aware of some sporadic delays within the Germany datacenter affecting incoming mail delivery and SMTP journaling over the course of the business day, which has since been addressed. Mail delivery times and performance … Continue reading →

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MAX RM Service Release, September 8th

Posted on September 8, 2016 by brianmackie

Today’s service release contains a couple of customer service priorities. The update is currently rolling out across the territories and will be available to all customers by Friday, September 9th. Here are the release notes for today’s update… Summary for Service … Continue reading →

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MAX RM Scheduled Maintenance, Saturday 10th September

Posted on September 8, 2016 by brianmackie

This is a courtesy note to let you know that in keeping with our monthly maintenance schedule, we’ll be performing systems maintenance to MAX Remote Management on Saturday, 10th September. The schedule for the work is as follows: UK & Europe … Continue reading →

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MAX Mail — Update on mail delays

Posted on September 7, 2016 by

2:00PM Pacific / 9:00PM UTC – Our engineering team has deployed additional capacity at our California datacenter, and load levels there have remained consistently stable since our last update.  Our datacenter in Germany is still seeing a somewhat higher level … Continue reading →

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MAX Mail — Update on mail delays

Posted on September 7, 2016 by

10:30AM Pacific / 5:30PM UTC — Message processing continues to operate at normal levels.  We have confirmed a spike in inbound traffic as the primary root cause behind the delays seen over the last several days, exacerbated by intermittent slow … Continue reading →

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MAX Mail — Update on mail delays

Posted on September 7, 2016 by

7:00AM Pacific / 2:00PM UTC — Our monitoring shows that load is significantly reduced at both our North American and European infrastructures, and current mail through those systems should not be delayed.  We are continuing to investigate the root cause … Continue reading →

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MAX RM Service Release, September 6th

Posted on September 6, 2016 by brianmackie

In today’s service release, we’re pleased to announce a set of improvements to the user-defined Dashboard scripts and Automated Tasks: There’s a new option on the Script Manager dialog to download previously saved scripts to your local device, so you can … Continue reading →

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MAX Mail — Possible delays through EU infrastructure

Posted on September 6, 2016 by

8:15AM Pacific / 3:15PM UTC – Our engineering team is investigating an unusually high load impacting our European filtering infrastructure.  This may have the effect of delaying some inbound and outbound messages sent through those datacenters.  We will post further … Continue reading →

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MAX Mail — Possible inbound delays through California datacenter

Posted on September 6, 2016 by

6:45AM Pacific / 1:45PM UTC  —  Our monitoring detected a performance issue which may be impacting inbound mailflow through our datacenter in California.  Some inbound messages for North American customers may be delayed as a result.  Our engineers are looking … Continue reading →

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