Monthly Archives: April 2016

MAX RM Service Release, April 28th

Posted on April 28, 2016 by brianmackie

We’re pleased to announce a set of customer service updates in today’s Dashboard release (v6.19). The update is currently rolling out across the territories and will be available to all customers by tomorrow, Thursday April 29th. The release includes an update … Continue reading →

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California Network Maintenance Successful

Posted on April 23, 2016 by

23:30 EDT/03:30 UTC: We’re pleased to announce that the scheduled network upgrade activity in our California data center was successfully completed ahead of schedule and within our planned maintenance window. All application functionality and mail sending behavior should be normal … Continue reading →

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MAX RM Service Release, April 22nd

Posted on April 22, 2016 by brianmackie

In today’s Dashboard release, we’re pleased to announce an update to the customer support section in the Help menu. We’re consolidating the support options available to you in a single dialog, including a link to the new and improved Support Portal, so … Continue reading →

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Planned Maintenance for California Datacenter

Posted on April 20, 2016 by

In order to add additional network capacity to our California datacenter, the MAX Mail technology team will be performing maintenance on the network infrastructure on Friday evening between 12:00AM and 4:00AM UTC (8:00PM and 12:00AM EDT). During portions of this … Continue reading →

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MAX RM Release… Patch Management and Managed Online Backup enhancements now live

Posted on April 20, 2016 by brianmackie

We’re pleased to confirm that the latest MAX RM release is rolling out across the Dashboard territories, so that it will be available to all customers by tomorrow, Thursday April 21st. The US Territory got a head start on today’s update and already has … Continue reading →

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Coming Soon to MAX RM: Patch Management enhancements and Managed Online Backup upgrade

Posted on April 18, 2016 by brianmackie

We’re excited to announce a series of enhancements with our next MAX Remote Management release. Here’s what’s in store: Improved Patch Management: We’re introducing a new Patch Management Workflow, designed to make it easier and less time consuming to roll out patches, together with several new … Continue reading →

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MAX RM: Active Discovery Scheduled Maintenance

Posted on April 18, 2016 by

On Tuesday 19th April / Wednesday 20th April, we will be performing scheduled maintenance on the Active Discovery service. No other areas of MAX RM will be impacted other than the Networks tab. This maintenance should take no more than one hour. Start times … Continue reading →

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Resolution of Message Processing

Posted on April 18, 2016 by

6:30am Pacific / 2:15pm BST — The issue with the third-party partner has been resolved, and all datacenters are now processing mail normally.  We are working with the partner to determine the root cause, and will implement risk mitigation measures … Continue reading →

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Issues with Message Processing

Posted on April 18, 2016 by

We are experiencing high inbound message processing times in our California, Germany, and Amsterdam datacenters due to an issue with an external partner, who is working on the problem.  Messages may be delayed while the event is in progress.  Our … Continue reading →

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Update on Message Processing

Posted on April 16, 2016 by

1:00 PM Pacific / 9:00 PM BST —  General inbound and outbound message processing continues to be stable and operating at normal levels in all datacenters.   We are seeing some unusual behavior with journaling messages specifically from Office 365 to … Continue reading →

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