Category Archives: Risk Intelligence

Phishing Campaigns Timely for Cybersecurity Awareness Month

Posted on October 5, 2017 by Eric Harless

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading →

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MSP Risk Intelligence Update

Posted on July 20, 2017 by brianmackie

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of features, bug fixes, and two new rulesets. Summary for Service Release – Improvements, bug fixes and new rulesets – RI … Continue reading →

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MSP Risk Intelligence Update

Posted on June 23, 2017 by brianmackie

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of customer service improvements and bug fixes. Summary for Service Release – Customer support priorities and bug fixes – RI Service … Continue reading →

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MSP Risk Intelligence Outage – RESOLVED

Posted on February 28, 2017 by brianmackie

1:10AM Pacific / 9:10AM GMT – A large cloud storage service used by our system for the storage of scan data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This may … Continue reading →

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Tech Support: Telephone System: Resolved

Posted on November 24, 2016 by brianmackie

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

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Tech Support: Telephone System

Posted on November 24, 2016 by brianmackie

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading →

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MSP RMM and MSP RI: Scheduled Maintenance to Single-Sign-On Service, Saturday 5th November

Posted on November 3, 2016 by brianmackie

We’re planning to perform systems maintenance to the Single-Sign-On service (SSO) used by MSP Remote Monitoring & Management and MSP Risk Intelligence on Saturday 5th November, in order to further address a recent issue. The maintenance schedule is as follows: UK & Europe – 7:00am to 9:00am … Continue reading →

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