The Passportal Live Chat move to the N-ableMe platform has been postponed to February 13, 2026.
https://status.n-able.com/2026/01/09/passportal-live-chat-january-2026/
Important!
For a smooth transition, we recommend setting up your N-ableMe account in advance, if you haven’t done so already.
If you have an N-ableMe account and SSO enabled, you’ll be guided to the new chat experience when accessing Live Chat.
If you don’t already have an N-ableMe account, please contact Customer Care to have one set up:
- Americas:1-855-679-0817
- EMEA: +44 (0) 1382 309040
- APAC: +61 (0)2 8412 4905
For further assistance, please reach out to your Customer Success Manager or contact Customer Care.