Following the release of the New Customer Portal in MSP Manager, please note that the old Customer Portal will be retired and will no longer be available on or soon after 30 June 2025.  

To ensure that your customers continue to have access to the Portal within MSP Manager, we strongly recommend that you share individual new Customer Portal URLs with your customers if you have not done so already. 

Custom URLs for customers can be created via Settings > Portal > General > Portal URL Prefix, as seen below.  

The new Customer Portal provides your clients with access to: 

• Announcements: Keep clients informed about your latest updates or anything that may impact them. 
• Knowledge Base: Allow clients to browse your library of articles to help them find answers and solutions quickly, therefore taking workload off your support desk. For example, self-help guides on common ways to clean a device low on space. 
• Ticket Management: Clients can create, track, and manage support tickets, with each ticket maintaining a detailed history of actions for full visibility into progress. 

To get started with the new Portal: 

To ensure that your clients continue to have access to the Portal, we recommend starting to use the new Portal before the old one is retired (on or soon after 30 June 2025). To do this please use the below steps documented within our help system: 

• How to create customised knowledge: https://documentation.n-able.com/MSPM/userguide/en/Content/MSP-Create-custom-knowledge-types.htm?Highlight=knowledge 
• How to add knowledge items and announcements to the new Portal: https://documentation.n-able.com/MSPM/userguide/en/Content/MSP-Portal-Knowledge-and-Announcements.htm 
• How to manage tickets from the new Portal: https://documentation.n-able.com/MSPM/userguide/en/Content/MSP-Customer-Portal.htm