As part of our periodic operating system upgrades, one external library was updated where the timezone “Pacific-New” is no longer supported. As a result, reports using this timezone caused issues to the generation process, delaying reports in the same region.
As the “Pacific-New” timezone was deprecated, we’ve changed the affected reports to use the timezone “Pacific”. This should not change the scheduled time for the reports.

After fixing the issue, the process and the backlog of reports unblocked and is now processing for the affected region, generating and sending all the delayed reports.

We are sorry for any inconvenience that might have been caused. We have considered the necessary actions to prevent such situation in the future.