Security matters now more than ever, especially for the work you do. With this in mind, we’re releasing an update at the end of May that’s designed to further protect you and your customers’ data and devices from compromise or attack. We’ll be requiring you to use Two-Factor Authentication (2FA) when logging into the dashboard.

2FA is one of the most effective ways to thwart a would-be security breach and can help to prevent an attack in the event a user’s login credentials are accidentally compromised. Protecting your customers from all vectors of attack is part of today’s IT landscape, and as trusted IT advisors, it’s imperative for us to help you make sure system access is as secure as possible.

N-able Mail Assure partners will be required to enable two-factor authentication (2FA) in order to continue using the product, as of the upcoming May 30, 2021 release.

To configure 2FA, simply choose “Enable 2FA” from the account menu at the top right:

Any users that have not already done so will be guided through 2FA configuration when they log in, beginning with that release. This is the same 2FA as used across the N-able products, so there’s a good chance that you’re already set up and won’t need to do anything extra.

Users that are below the partner level (e.g. customers, domain users, mailbox users) will not be required to use 2FA, but we do strongly recommend it. You can choose to make 2FA mandatory for your own users at these levels in the User Settings page.

We use standard time-based one-time-password (TOTP) 2FA, so you can use the same apps to manage this as for your other applications, such as Google Authenticator, Microsoft Authenticator, Authy, 1Password, or Passportal.

This does not impact the flow of email in any way.