We’re pleased to let you know we’ve made a new Windows RC Agent available, v10.7.6. The RC Agent addresses a Backup & Recovery version issue with the 10.7.5 GA Agent, whereby it’s trying to install Backup v17.9 on devices that are running the latest Backup version, v18.2. It fails to do so, devices will stay on Backup v18.2, but it’s nonetheless running a non-desirable process that may also create unnecessary temp files as part of the routine.

Here are the release notes for today’s Agent update:

Summary for Service Release
– Customer support bug fix
– No Dashboard release
– Windows RC Agent 10.7.6

Windows RC Agent v10.7.6
BUGFIX: Correct Backup & Recovery version issue to prevent the RMM agent from trying to install Backup v17.9 on devices running v18.2 or higher