Monthly Archives: September 2016

Today’s Dashboard release contains a set of customer service updates. The release is now live across the territories and available to all customers. Here are the release notes for today’s update…

Further to the previous post, the service issue affecting TeamViewer has been resolved. The integrated TeamViewer and Take Control services in MAX Remote Management are working as normal again. Thank you for your patience while our partner worked to address and resolve the … Continue reading →

We’re experiencing a service issue with TeamViewer that is affecting its service and that of Take Control in the MAX RM Dashboard. We’re working with our partner to resolve the issue and will post an update as soon as we … Continue reading →

We’re pleased to announce that we have upgraded the new Web Protection feature to  Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer of protection to endpoint devices. With … Continue reading →

We’re pleased to announce that we’ll shortly be upgrading the new Web Protection feature currently in RC to become Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer … Continue reading →

The service issue affecting the MAX RM Dashboard in the UK territory is now resolved. We’re working with our hosting partner to understand the cause of the issue and will take follow-up action as required to avoid the issue in the future.

We’re investigating an issue affecting the performance of the MAX Remote Management Dashboard in the UK territory. We’re working to resolve the issue as a priority and will post further updates as we have new information to share.

Today’s Dashboard release contains a couple of customer service updates. The release is currently rolling out across the territories and will be available to all customers by Monday, September 26th. Here are the release notes for today’s update…

We’re pleased to announce that the new Take Control service is now available in all territories with the release of the new RC Agent, v10.5.0. The updated version uses new technology under the hood and comes with several performance improvements. Click here … Continue reading →