Monthly Archives: September 2016

MAX RM Service Release, September 30th

Posted on September 30, 2016 by brianmackie

Today’s Dashboard release contains a set of customer service updates. The release is now live across the territories and available to all customers. Here are the release notes for today’s update…

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MAX RM: TeamViewer / Take Control Service Issue – RESOLVED

Posted on September 29, 2016 by brianmackie

Further to the previous post, the service issue affecting TeamViewer has been resolved. The integrated TeamViewer and Take Control services in MAX Remote Management are working as normal again. Thank you for your patience while our partner worked to address and resolve the … Continue reading →

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MAX RM: TeamViewer / Take Control Service Issue

Posted on September 29, 2016 by brianmackie

We’re experiencing a service issue with TeamViewer that is affecting its service and that of Take Control in the MAX RM Dashboard. We’re working with our partner to resolve the issue and will post an update as soon as we … Continue reading →

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Now Released: MAX RM…Web Protection (GA)

Posted on September 27, 2016 by Rob Douthitt

We’re pleased to announce that we have upgraded the new Web Protection feature to  Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer of protection to endpoint devices. With … Continue reading →

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Service Improvements: MAX Mail Archive

Posted on September 26, 2016 by

On Saturday, October 8th, at 4:00pm Pacific, our engineering team will be rolling out planned improvements to the MAX Mail Archive service.  This maintenance window is expected to last approximately four hours or less.  During this period, customers may see … Continue reading →

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Coming Soon to MAX RM… New Web Protection turns GA

Posted on September 26, 2016 by brianmackie

We’re pleased to announce that we’ll shortly be upgrading the new Web Protection feature currently in RC to become Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer … Continue reading →

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MAX RM: Dashboard service issue affecting the UK – RESOLVED

Posted on September 23, 2016 by brianmackie

The service issue affecting the MAX RM Dashboard in the UK territory is now resolved. We’re working with our hosting partner to understand the cause of the issue and will take follow-up action as required to avoid the issue in the future.

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MAX RM: Dashboard service issue affecting the UK

Posted on September 23, 2016 by brianmackie

We’re investigating an issue affecting the performance of the MAX Remote Management Dashboard in the UK territory. We’re working to resolve the issue as a priority and will post further updates as we have new information to share.

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MAX RM Service Release, September 23rd

Posted on September 23, 2016 by brianmackie

Today’s Dashboard release contains a couple of customer service updates. The release is currently rolling out across the territories and will be available to all customers by Monday, September 26th. Here are the release notes for today’s update…

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MAX RM Release… A new Take Control Viewer and Host (RC)

Posted on September 23, 2016 by brianmackie

We’re pleased to announce that the new Take Control service is now available in all territories with the release of the new RC Agent, v10.5.0. The updated version uses new technology under the hood and comes with several performance improvements. Click here … Continue reading →

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