Monthly Archives: November 2012

Update on MAX Mail in North America

Posted on November 19, 2012 by

Our engineers are continuing to troubleshoot the issues in the North America data centers. We have deployed a series of configuration updates to minimize usage of the asset storage servers, which has had some modest positive impact but has not … Continue reading →

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Update on MAX Mail issues

Posted on November 19, 2012 by

Our engineers have been systematically assessing all of the centralized components of our service in North America, including our configuration databases, the greylisting service, our various spam and virus filtering engines, network responsiveness between datacenters, and other elements that could … Continue reading →

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Issues with MAX Mail in North America

Posted on November 19, 2012 by

Our monitoring has detected high loads and slow responsiveness for our data centers in North America, particularly Dallas and Seattle, that may cause the deferral of some inbound messages. Our engineers are currently investigating.

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GFI MAX RemoteManagement – Maintenance Window – Complete

Posted on November 15, 2012 by

Hi Everyone, This evening’s maintenance is complete and all EU Dashboards are available via their primary URLs. Thank you for your patience during this matter. With kind regards, The GFI MAX Team  

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GFI MAX RemoteManagement – Maintenance Window – EU Dashboards (excl. UK and Germany)

Posted on November 15, 2012 by

Hi Everyone, In response to this week’s problems with the EU Dashboard servers, there will be a maintenance window tonight, Thursday 15th November, between 9pm and 11pm CET to install additional physical resources in these servers. The Dashboard will be … Continue reading →

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GFI MAX RemoteManagement, EU dashboard server

Posted on November 13, 2012 by

While we are resolving a server issue with the primary dashboard server, please use the following alternative addresses to access your dashboard: https://dashboard2europe1.systemmonitor.eu.com/ https://dashboard2poland1.systemmonitor.eu.com/ https://dashboard2france1.systemmonitor.eu.com/ https://dashboard2france.systemmonitor.eu.com/ https://dashboard2ireland.systemmonitor.eu.com/ With kind regards, The GFI MAX Team

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US SMS interruption resolved

Posted on November 12, 2012 by

Earlier today, our service provider responsible for sending SMS in the US resolved an issue which caused SMS sent to US handsets to be discarded. We are currently investigating the exact time frame and the causes of this. With kind … Continue reading →

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Update on Dallas data center

Posted on November 9, 2012 by

The Dallas data center has been stable and operating at normal performance levels.  Our engineers have identified a probable culprit that triggered the issue, and our expectation is that the issue should be resolved. No other data centers were affected, … Continue reading →

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Recurring issues at Dallas data center

Posted on November 9, 2012 by

Our monitoring has detected a recurrence of the performance issues at the Dallas datacenter, one of the facilities used by the MAX Mail services.  Our engineers are investigating this, and are preparing to re-direct inbound traffic to an alternative facility … Continue reading →

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Resolution of issues at Dallas data center

Posted on November 8, 2012 by

All systems in the Dallas data center are now performing normally.   Our engineers believe the cause was a routing problem at the data center that affected traffic from certain networks, resulting in slow or failing connections.  While messages were being … Continue reading →

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