We’re pleased to announce Take Control Standalone Console for Windows v7.70.00. This release introduces new productivity features, security enhancements, and fixes that improve the technician experience. It is available now for download, and technicians using earlier versions will be prompted to update over the next few hours. Agent v7.70.00 will also be released soon, enabling the features marked “Agent 7.70.00 or later” below.

New Features

Authorization pop-up for Terminal Services sessions (Agent 7.70.00 or later)

Devices configured with Session Pre-Authorization now require the the logged-in user’s approval when a technician views a different Terminal Services session. Remote users are prompted to allow the Take Control technician to interact with that specific session. If authorization is refused, the overall remote Take Control session remains open, but access to that Terminal Services session is blocked.

Create notes on the remote device (Agent 7.70.00 or later)

Technicians can now leave a note directly on the remote screen to keep the end user informed — for example, asking them not to restart the device during an installation. Notes remain visible after the session ends, until the user closes them, and can be customized with a theme, color palette, and company logo. Accessible from “Remote Desktop > Interactions > Create Note on the Remote Device”.

Automatic blank screen at session start

Technicians can now automatically blank the remote screen as soon as a session starts, removing the need to enable the feature manually each time. The option is available in the Viewer. Can be enabled from the three doted menu on the top-right of the Viewer, under “Enable Blank Screen when the Session starts”.

Support for Windows PAC files

The Console now detects when Windows PAC (Proxy Auto-Configuration) settings are applied to the device and prioritizes those settings when establishing connectivity.

AI-powered real-time chat translation

Technicians can now communicate more smoothly with international customers through real-time chat translation during remote sessions. Translation is supported across the six Console languages: English, Portuguese, Spanish, French, Italian, and German. Available from the in-session chat window.

AI-assisted issue resolution

Technicians can save time during sessions with AI-powered contextual help available one click away. The Console can provide an instant explanation of issues visible on the remote screen and suggest practical next steps to help resolve them. Available from “Remote Desktop > Interactions > Explain Error on Screen”.

Both AI features are currently in preview and are strictly opt-in. We encourage you to review our AI Pledge and Privacy Notice before using them.

Fixes and Improvements

• Updated various components and libraries, including our FIPS 140-3 validated cryptographic module to the build based on OpenSSL 3.5.8.
• Improved device listing performance for large data sets.
• Resolved multiple issues affecting special characters.
• Fixed a duration mismatch between shared recording links and downloaded video files.
• Fixed a mismatch in the last boot date and time shown in the System Info tab.
• Resolved an issue where Windows services were not displayed in the System Info tab.
• Fixed a menu display issue that occurred when the Console language was set to French, German, or Spanish.