Respond to critical security incidents with access to specialized incident response expertise when you need it most.
Incident Response is now available for MSP customers as an add-on to Adlumin Managed Detection and Response (MDR). Previously available to internal IT professionals (IT Pros), the service can now be purchased in hourly blocks proactively as a retainer or reactively during an active incident.
Advance purchase is recommended for customers who want to plan and budget for Incident Response as a necessary security expense.
What’s New
- Incident Response now available for MSP customers
- Description of Service (DOS) documentation available for both MSP and ITPRO customers (Available in Adlumin Help)
- Available for purchase proactively or reactively
Why It Matters
Incident Response is an add-on to Adlumin Managed Detection and Response that activates when threats escalate beyond routine containment. While MDR focuses on continuous monitoring, investigation, and initial containment, the Incident Response team provides deeper investigation, coordinated response leadership, and guidance during active compromise scenarios. The result is faster scoping, clearer decision-making, and stronger coordination during critical incidents.
Learn More
Please review the Description of Service documentation available in Adlumin Documentation for full-service details, engagement processes, and purchasing options, including guidance on engaging services during an active incident. For a high-level overview of the service and its benefits click to review the Incident Response data sheet.
Contact your N-able representative to learn more.