Please be advised we will be pushing an update for Managed Antivirus MAV-BD 7.9.18.468. starting Tuesday January 28^th   and available in all territories by the end of the week.

Please see N-able Me for all Supported Operating systems

The following Features have been included in this build:

• Compatibility:
  •  Windows 11 Version 24H2
  • Windows Server 2025 x64.

• Support for removing incompatible security product:
  • Kaspersky Embedded Systems Security 3.x
  • WithSecure Client Security 16.x
  • WithSecure Client Security Premium 16.x
  • WithSecure Server Security 16.x
  • WithSecure Server Security Premium 16.x
  • ESET Endpoint Security 11
  • Trellix Endpoint version 23.x.

• Enhanced support for removing incompatible security products:
  • eScan Corporate Edition 14.x

The following issues were fixed in this build:

• Antimalware: Folder exclusions with wildcards and network paths are now functioning correctly during the scanning process
• Fixed a crash during the update process affecting endpoints with product version 7.9.11.412 or older.
• Addressed high memory usage caused by the security agent in certain situations.
• Resolved an issue where the update process failed with error -2013 during a Reconfigure Agent task.
• A change has been made to ensure that scanning preserves the Last Modified Date/Time for all files during contextual scans.

The new Bitdefender engine version should not require any reboot. If a reboot should be needed, it will be displayed in the RMM dashboard. Ensure the delay and reboot settings in your policies are set accordingly for your customers.

Delaying Engine Upgrades

MAV-BD Engine upgrades can be delayed by up to 10 days in the Managed Antivirus protection policy. Upgrades can also be delayed for weekends and evening hours.  Please refer to RMM’s help file for more detail on this feature.

Handling MAV-BD Reboots

• Reboots can be automatically enabled for the upgrade process by selecting an option in the MAV policy under the “Installation Settings” tab. Automatic reboots occur within 5 minutes of taking the update. Please ensure this option is disabled if you do not want your end-user machine to automatically reboot. If the automatic reboot option is not enabled, the reboot will be displayed as a blue dot within the North Pane of the RMM Dashboard, indicating that the machine needs a reboot to complete the installation.  Reboot the machine at your earliest convenience.

Determining the version on a device:

The version of the MAV agent, as well as the MAV engine version, can be seen in 2 places – by looking at the Managed Antivirus Check (Bitdefender), or by running the Managed Antivirus Protection Report.

To see the version of the agent within the MAV check, navigate to the South Pane of the device and find the Managed Antivirus Check – Bitdefender and select the “More Information” link.  To see across devices, run the Managed Antivirus Protection Report under Reports > Managed Antivirus > Antivirus Protection Report. Ensure that the Agent Version and Engine Version columns are selected from the Column drop down.