Update 3 Sep 2021 for RMM: We’re pleased to confirm that for partners who still have Windows XP or Server 2003 devices under management, it’s now possible to monitor them as Network Devices. Go to the Networks tab to scan a network, then look the device up under Connected Devices, right click and select ‘Monitor Device’.

We want to let you know we will be retiring support for Windows XP^® and Server 2003 in N-able^™ RMM and the N-central^® platform in 2021. As you know, Microsoft^® officially ended support for these operating systems several years ago. We have continued to offer agent-based monitoring during this time, as we appreciate many partners have embedded systems that cannot easily be upgraded.  

We have now reached the point where it’s no longer possible to support these legacy operating systems with agent-based monitoring.

Beginning October 1, 2021, we can no longer guarantee agent support for those operating systems. Windows XP and Server 2003 devices may no longer connect to RMM and N-central, and they may start to show as overdue or offline. We encourage you to remove these devices from RMM and N-central by this date, or you may still be billed for these devices.

Note that you can still perform basic monitoring of these devices without an agent by treating them as ‘network devices’ in RMM (coming soon), or by monitoring them via a Windows Probe in N-central (available today). For more information, please refer to this KB article for RMM and this KB article for N-central.