Patch Management Engine (PME) 2.0.0 Release Notes

UPDATE (March 19th): In order to provide our Partners with additional time to adjust to the changes in v2.0.0 of the PME, we have delayed the rollout in North America and Europe to April 1st.

Hello Everyone,

We are currently going through the process of releasing the latest update to our Patch Management Engine. This update has now been released in APAC; we expect all regions to have the update by 21 March 2021 (please see the note above, regarding further deployments).

In addition to the usual bug fixes (see below for the full list), PME 2.0.0 introduces changes to the application names, Windows Service names, and folder paths.

Application Names

Old Application NameNew Application Name
SolarWinds MSP Cache ServiceFile Cache Service Agent
SolarWinds MSP Patch Management EnginePatch Management Service Controller
SolarWinds MSP RPC ServerRequest Handler Agent

Windows Services

Please note that while the Windows Services display name will change, the actual service name will remain the same.

Old Windows Service NameNew Windows Service Name
SolarWinds MSP CacheServiceFile Cache Service Agent
SolarWinds MSP PME AgentPME Agent
SolarWinds MSP RPC ServerRequest Handler Agent



Old PathNew Path
C:\Program Files (x86)\SolarWinds MSP\CacheService\C:\Program Files (x86)\MspPlatform\FileCacheServiceAgent\
C:\Program Files (x86)\SolarWinds MSP\PME\C:\Program Files (x86)\MspPlatform\PME\
C:\Program Files (x86)\SolarWinds MSP\RpcServer\C:\Program Files (x86)\MspPlatform\RequestHandlerAgent\


Old PathNew Path
C:\Program Files (x86)\Advanced Monitoring Agent\CacheService\C:\Program Files (x86)\Advanced Monitoring Agent\FileCacheServiceAgent\
C:\Program Files (x86)\Advanced Monitoring Agent\patchman\No change.
C:\Program Files (x86)\Advanced Monitoring Agent\RpcServer\C:\Program Files (x86)\Advanced Monitoring Agent\RequestHandlerAgent\

Data Folders (for both N-central and RMM)

Old PathNew Path
C:\ProgramData\SolarWinds MSP\CacheService\C:\ProgramData\MspPlatform\FileCacheServiceAgent\
C:\ProgramData\SolarWinds MSP\PME\C:\ProgramData\MspPlatform\PME\
C:\ProgramData\SolarWinds MSP\RpcServer\C:\ProgramData\MspPlatform\RequestHandlerAgent\

Cached Patch Data

Please note that as part of the upgrade to PME 2.0.0, the CacheService cache folder will be emptied.

Fixed Bugs     

  • NCPM-4656 – Read installation date from CBS registry records
  • NCPM-4637 – Patches tab showing incorrect installation time (UTC instead of LocalTime)
  • NCPM-4673 – Repeating installation can clear Reboot Required flag in PME
  • NCPM-4657 – Some patch installers are not validated for integrity

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