N-able RMM: Active Issues Client Filter, N-able Backup Monitoring and EDR Enhancements

Let’s start this week’s update with a quick recap of all the features we released in the month of October!

New Client Filter for Active Issues

On to today’s release – we’re pleased to let you know that we have added a new client filter to the Active Issues view, making it easier for you to drill down to specific customers. It supports multi-select so you can set exactly the customer scope you care for. Here’s a screenshot of the new option…

Improved N-able Backup Monitoring

We’re introducing some monitoring improvements for standalone N-able Backup in RMM. We’re now able to indicate when the devices in question have N-able Backup installed, thanks to an improved feature status in the north pane and south pane.

We’ll also soon be enhancing the N-able Backup Check to offer more automated monitoring in this scenario, so stay tuned for further updates.

Integrated Endpoint Detection & Response Feature Update

Note that we’re now showing the EDR feature status when you move a device between clients and sites, so you know if this update is going to affect EDR along with any other installed features.

Summary for Service Release
– Active Issues update, Backup monitoring, EDR updates
– RMM Console v2020.11.11
– No agent change

RMM Console v2020.11.11
FEATURE: New client filter for Active Issues
UPDATE: Integrated Endpoint Detection and Response is now represented in the Move Devices – Preview options
UPDATE: Improved status for standalone N-able Backup monitoring
UPDATE: Renaming former ‘MAX Backup’ to ‘N-able Backup’ for new and existing Backup Checks (update in progress)
BUGFIX: Resolve issue truncating script check results for an Automation Manager script

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