Monthly Archives: May 2017

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack. Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely … Continue reading →

We’re pleased to confirm that the latest Dashboard release, v6.40.2 has now been released to the Americas region, and is now available in all territories. Here’s the full list of what’s included in this week’s release: Summary for Service Release … Continue reading →

3:40 AM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally. RESOLVED – Our hosting … Continue reading →

We’re planning to perform database maintenance to MSP Remote Monitoring & Management on Saturday, 13th May. The work will affect RMM Dashboard access and services in the German territory. Other regions are not affected. As is our normal practice, the work will be … Continue reading →

3:20 AM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally. Our hosting provider is … Continue reading →

We’re pleased to confirm that the latest Dashboard release, v6.40.2, is now available in All of the European territories, in follow up to yesterday’s release post. We’ll continue the rollout of Dashboard 6.40.2 to the Americas region in the next … Continue reading →

We’re delighted to announce that we’re working on releasing the next RMM Service Release, Dashboard v6.40.2. The release is entirely focused on customer service improvements and bug fixes. The update is currently rolling out to the Asia Pacific region and selected European territories. … Continue reading →

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting the RMM Dashboard in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this … Continue reading →

We’re aware of a performance issue affecting the RMM Dashboard in the EMEA region, causing delays to user logins. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies … Continue reading →

Due to Phone System Maintenance being performed throughout the day, you may experience issues calling into Tech Support for SolarWinds MSP on Saturday, May 6th.  Please feel free to use Live Chat option or submit cases via the Support Portal, … Continue reading →