MAX RM 6.7 – Service Release with Patch Management Agent Upgrade (RC) is being made live today

Our next release which includes a Patch Management Agent update (Agent 9.13.0 RC) and MAX RM Dashboard 6.7 is being pushed to all territories today so that these will be available for first thing tomorrow morning

This update will introduce new version of the Patch Management Agent, which will include support for more than 40 additional products (see below for the full list). The new agent provides the foundations for a series of Patch Management improvements that we will be delivering in the months ahead. One enhancement that will be included in this release is a new column to tell you whether a patch is installable or not.

In addition, this release will ensure that Agent 9.12.3 will be made GA so that Automated tasks will be manageable with the use of Monitoring Templates.

Further, we are going to add a checkbox to the add / edit monitoring templates dialog to decide whether or not the 24×7 monitoring frequency and DSC run time should be applied to the device when the template is applied.

Note: We have identified an issue with the release candidate feature for Agent faster check-in. This was introduced in Agent 9.12.1 and as such, have suppressed this feature for now in 9.12.3  whilst we investigate this.  This implies that servers and workstations will check-in as per the current GA agent behavior. 

The Patch Management Agent Upgrade…
Note that this is an Agent update so you need to install the new RC Agent to take a look.

The new Patch Management agent update lays the groundwork for future Patch Management improvements, and opens up access to more data points, such as the reason for a patch installation failure. We’ll be incorporating these improvements into future releases. In the meantime, this update greatly broadens support for non-Microsoft products.

Here’s the full list of additional products that will now be covered:

Adobe Illustrator
Adobe InDesign
Adobe PhotoShop
Apache Web Server
Bullzip PDF Printer
CDBunrner XP
Core FTP
Foxit PhantomPDF
Mozilla Firefox ESR
Mozilla Thunderbird ESR
PDF-XChange Editor
Real VNC
Spybot – Search & Destroy
STP Viewer
VMware Player
VMware Workstation
Zimbra Desktop

The other improvement in this release is a new column that shows whether a patch in installable or not (1). Here’s a screenshot of how that will be displayed in the Dashboard:


The Monitoring Template addition…


Summary for Service Release
– Service release focused on feature improvements, bug fixes and performance
– Dashboard v6.7
– Agent v9.12.2 GA, Agent v9.13 RC

Dashboard 6.7
UPDATE: Addition of an “Is Installable” Column to Dashboard
UPDATE: Update to the Managed Online Backup T&Cs
UPDATE: Enhancement to the monitoring templates dialog which allows for the preservation or overwriting of DSC and 24×7 agent settings
BUGFIX: Ensure that Client Monthly Report graphs are generated correctly
BUGFIX: Ensure that Client Monthly Report charts show correct labels
BUGFIX: Ensure that workstation SNMP checks send the IP address of the host
BUGFIX: Ensure the Check Clearing API call does not generate a blank note in the Dashboard
BUGFIX: Ensure User scripts show usage parameters when adding to devices
BUGFIX:  Correct an issue where machines would scan immediately when coming out of sleep mode rather respecting the missed scan at startup option.

Agent v9.13 RC
UPDATE: Patch Management Agent upgraded to LanGuard version 11.4, adding support for 47 additional non-Microsoft products
UPDATE: Backup Manager for Managed Online Backup updated to version 14.1.1 (this addressed a bug that allowed data to be corrupted by CryptoLocker)

Agent v9.12.3 GA
UPDATE: Includes all the updates since the current production Agent v9.10.2
UPDATE: Faster agent check-in (release candidate feature from 9.12.1) has been temporarily suppressed while investigating known issues.

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