Monthly Archives: October 2012

GFI MAX RemoteManagement – Agent v8.15.2 RC

Posted on October 31, 2012 by

Hi Everyone, Due to a problem with our build management procedures, support for Acronis v11.5 and associated defect fixes were not merged into the Agent v8.15.1 release as it should have been. We are currently building Agent v8.15.2 to rectify … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on GFI MAX RemoteManagement – Agent v8.15.2 RC

GFI MAX RemoteManagement – Dashboard v5.29 and Agent v8.15.1 RC

Posted on October 30, 2012 by

Hi Everyone, Dashboard v5.29 and Agent v8.15.1 will be made available on Release Candidate overnight tonight so that they are available in all territories by start of working day tomorrow, Wednesday 31st October.   These releases integrate with existing installations … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on GFI MAX RemoteManagement – Dashboard v5.29 and Agent v8.15.1 RC

GFI MAX RemoteManagement – US instance – potential performance issue

Posted on October 29, 2012 by

Our monitoring of the US instance of GFI MAX RemoteManagment currently shows a potential performance issue. We will continue to monitor and take action as required. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement – US instance – potential performance issue

GFI MAX RemoteManagement – Germany system instance – ongoing performance improvements

Posted on October 26, 2012 by

Hello, (German version below) The Germany system instance of GFI MAX RemoteManagement is showing a performance which is not where we would like it. Due to the gradual increase in demand, we see a high number of database connections and … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement – Germany system instance – ongoing performance improvements

GFI MAX RemoteManagement UK and Germany dashboard

Posted on October 25, 2012 by

Hello, we are taking action to respond to slightly decreased performance flagged up by our own internal monitoring. The UK and Germany dashboards will flash for a very brief period each. With kind regards, Andreas Stieger

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement UK and Germany dashboard

GFI MAX RemoteMangement Agent 8.14.4

Posted on October 23, 2012 by

Hello, Agent 8.14.4 is currently being released to all territories and will be available for auto-update shortly. We address some issues in the Event Log Check regarding performance, time range considered and event source wildcards.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on GFI MAX RemoteMangement Agent 8.14.4

US dashboard responsiveness – resolved and investigating

Posted on October 19, 2012 by

Hello, We have resolved a database condition which caused the dashboard to have reduced responsiveness. We are still investigating the root causes but we have strong indications that this is an issue in the database software and unexplained resource usage … Continue reading →

Posted in MSP Remote Monitoring & Management service updates | Comments Off on US dashboard responsiveness – resolved and investigating

GFI MAX RemoteManagement Dashboard v5.28.1

Posted on October 18, 2012 by

Hello, We will be releasing Dashboard v5.28.1 today so that it is available in all territories by the start of business tomorrow, Friday 19th October.

Posted in MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement Dashboard v5.28.1

GFI MAX RemoteManagement – US Instance – Performance Problems

Posted on October 17, 2012 by

Hi Everone, The US instance of GFI MAX RemoteManagement is currently experiencing performance problems which are impacting the initial load time and responsiveness of the Dashboard and causing delays processing Agent uploads and sending email alerts. A recently completed performance … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement – US Instance – Performance Problems

GFI MAX RemoteManagement – US Instance – Dashboard Availability – Resolved

Posted on October 15, 2012 by

Hi Everyone, The problem affecting the availability of the Dashboard via the primary URLs for customers in North America has now been resolved. We are still investigating the exact cause of the problem and will take any remedial action necessary … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement – US Instance – Dashboard Availability – Resolved