What’s New

Remote Control Support for Android

• This release introduces support for basic remote interaction on Android devices, allowing technicians to go beyond view-only sessions.

With the new capability, technicians can:

• Perform tap (click) actions
• Execute swipe gestures

This improves troubleshooting efficiency and reduces the need for end-user guidance during sessions.

How it Works

To enable this functionality, end users must install an additional component: Take Control Applet Remote Control (RC Module). This module:

• Is downloaded directly from within the Take Control Applet
• Requires enabling Android Accessibility permissions
• Must be activated during each session
• Full setup instructions available here: Take Control Android Remote Control Setup Guide (for different mobile brands)

Improvements & Fixes

• Connection Stability Improvements (Android 13 Devices)

Resolved an issue where:

• Sessions could connect successfully, but the Viewer displayed a black screen (“Please wait…”)
• Video feed would only appear when specific apps (e.g., camera) were active

This fix improves screen capture reliability and session consistency across supported Android devices.

Important Notes

• Remote control is limited to tap and swipe gestures only, so Full device control (keyboard, system navigation) is not supported
• Due to Android platform restrictions: Installation requires downloading an external APK and Permissions must be explicitly granted by the end user
• Some behavior may vary depending on: the Android version and Device manufacturer (OEM)

Recommendation for the best experience

• Ensure the end user completes the RC Module setup before starting the session
• Follow the setup guide linked above for step-by-step instructions