We’re excited to announce the release of N-central 2024.6 Hot Fix 1, which includes critical bug fixes for escalated issues:

1. NCCF-258511– Preventing the Autotask API Failure due to High Volume Ticket Generation
2. NCCF-438692 – Fixed the Decryption Issue in Take Control Configuration

This hotfix is available for on-premises partners to download and deploy. Additionally, these fixes are also included in the latest build of 2025.1 for hosted partners.

Download: N-central 2024.6 HF1

Release Notes

Preventing the Autotask API Failure due to High Volume Ticket Generation

We’ve fixed an issue where the sending large numbers of tickets in a single request to Autotask caused the API to reject the request. To prevent request failures, we’ve implemented an update that will automatically reduce the number of tickets sent in a single request.

Take Control agent not available due to decryption issue

We’ve fixed an issue where agents were unable to decrypt older Take Control configurations, which prevented them from retrieving settings. This occurred due to a recent encryption change that didn’t account for devices still using the previous method, blocking them from accessing settings with the new approach. This change is now reverted.