This release introduces the ability for technicians to start a chat or video chat directly from the Device View without initiating a remote session.
Key Features:
- Chat Out-of-Session: Quickly communicate with end users via text chat.
- Video Chat Support: Escalate to video chat for face-to-face interaction.
- Screen Sharing: Share screens during video chats for faster troubleshooting.
Benefits:
- Faster communication and problem resolution.
- Improved user experience with real-time interaction.
Screenshots:
You must be logged in to post a comment.