Search Results for: msp manager

COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Posted on January 22, 2021 by troelshrdk

Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk … Continue reading →

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MSP Manager – Planned Maintenance – APAC

Posted on November 30, 2020 by troelshrdk

We are growing!  To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size.  The maintenance will … Continue reading →

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MSP Manager Mobile Update

Posted on September 16, 2020 by troelshrdk

Hello all, We have released MSP Manager Mobile app version 4.3.  This mobile app release applies to both Android and iOS.  In this release, the following issues were resolved:

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Updated Xero Integration

Posted on April 23, 2021 by Chris Dunsmore

As announced on 9th April 2021 we are pleased to release an updated Integration with Xero scheduled for roll out starting today. OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, particularly … Continue reading →

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MSP Manager – Planned Maintenance – WUSA, EUSA & WEURO

Posted on December 3, 2020 by troelshrdk

We are growing!  To support this growth, we need to perform some maintenance. In the upcoming days, we will be performing scheduled maintenance on our servers in order to increase our disk size.  No downtime is expected for this maintenance … Continue reading →

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Coming Soon: Updated Xero Integration

Posted on April 9, 2021 by Chris Dunsmore

We are pleased to announce an updated Integration with Xero pending release before the end of April 2021 (exact date not yet known). OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, … Continue reading →

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MSP Manager Update – N-central Take Control Integration

Posted on December 10, 2020 by troelshrdk

We are happy to release a great new capability today!  N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!

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MSP Manager – Security First

Posted on August 17, 2020 by troelshrdk

As you know, many businesses have increasingly come under attack from cybercriminals. The  acceleration of work-from-home arrangements has accelerated this trend. Our goal is to work hard to help keep our partners safe.

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MSP Manager Update – Ticket URL, Knowledge Customer Filter, Mobile Updates

Posted on November 13, 2020 by troelshrdk

Happy end of the week!  Our latest MSP Manager update starts off with the ability to share Ticket URL’s with your peers, because we know that sometimes you just need a second pair of eyes on an issue. 

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MSP Manager Update – Send emails from your mailbox, Clear all unread responses

Posted on November 27, 2020 by troelshrdk

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading →

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