Category Archives: MSP Service Desk

MSP Service Desk: Performance issue in EMEA region – Resolved

Posted on April 25, 2017 by brianmackie

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Service Desk | Comments Off on MSP Service Desk: Performance issue in EMEA region – Resolved

MSP Service Desk: Performance issue in EMEA region

Posted on April 25, 2017 by brianmackie

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading →

Posted in MSP Service Desk | Comments Off on MSP Service Desk: Performance issue in EMEA region

Tech Support: Telephone System: Resolved

Posted on November 24, 2016 by brianmackie

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

Posted in Cove Data Protection, Cove Data Protection service updates, MSP Service Desk, Risk Intelligence | Comments Off on Tech Support: Telephone System: Resolved

Tech Support: Telephone System

Posted on November 24, 2016 by brianmackie

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading →

Posted in Cove Data Protection, Cove Data Protection service updates, MSP Service Desk, Risk Intelligence | Comments Off on Tech Support: Telephone System

MSP Service Desk: Performance Issue In European Region – RESOLVED

Posted on November 23, 2016 by brianmackie

Further to the earlier notice, the issue affecting MSP Service Desk in the European region has been resolved. Service Desk is now running at regular speed and performance again. We’re continuing to investigate and work on the cause to avoid the issue … Continue reading →

Posted in MSP Service Desk | Comments Off on MSP Service Desk: Performance Issue In European Region – RESOLVED

MSP Service Desk: Performance Issue In European Region

Posted on November 23, 2016 by brianmackie

We’re investigating a performance issue affecting MSP Service Desk, making it slow to log in and open tickets. This is affecting customers in Europe, other regions are not affected. We’re working to resolve the issue as soon as possible and will post … Continue reading →

Posted in MSP Service Desk | Comments Off on MSP Service Desk: Performance Issue In European Region

MAX Service Desk 2.8 Release

Posted on August 17, 2016 by

MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following: New Features Ticket attachment management – manage all ticket attachments in a single … Continue reading →

Posted in MSP Service Desk | Comments Off on MAX Service Desk 2.8 Release

Changes to Technical Support email address

Posted on July 28, 2016 by brianmackie

Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from support@logicnow.com to msptechsupport@solarwinds.com. Once this change is made all emails sent by the Tech Support team will be sent from … Continue reading →

Posted in Cove Data Protection, Mail Assure, MSP Service Desk | Comments Off on Changes to Technical Support email address

MAX Service Desk 2.7.1 Release

Posted on June 21, 2016 by

We are are pleased to announce the release of MAX Service Desk 2.7.1, which is currently rolling out across all installations and will be available to all customers by Thursday 23rd June. The release includes the following: New Features Contract … Continue reading →

Posted in MSP Service Desk | Comments Off on MAX Service Desk 2.7.1 Release

MAX Service Desk 2.7 Release

Posted on May 10, 2016 by

We are are pleased to announce the release of MAX Service Desk 2.7, which is currently rolling out across all installations and will be available to all customers by Thursday 12th May. The release includes the following: New Features Multiple … Continue reading →

Posted in MSP Service Desk | Comments Off on MAX Service Desk 2.7 Release