Category Archives: MSP Service Desk
The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.
We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading
We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.
We are currently experiencing a partial phone system outage that is impacting our Technical Support service. At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading
Further to the earlier notice, the issue affecting MSP Service Desk in the European region has been resolved. Service Desk is now running at regular speed and performance again. We’re continuing to investigate and work on the cause to avoid the issue … Continue reading
We’re investigating a performance issue affecting MSP Service Desk, making it slow to log in and open tickets. This is affecting customers in Europe, other regions are not affected. We’re working to resolve the issue as soon as possible and will post … Continue reading
MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following: New Features Ticket attachment management – manage all ticket attachments in a single … Continue reading
Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from email@example.com to firstname.lastname@example.org. Once this change is made all emails sent by the Tech Support team will be sent from … Continue reading
We are are pleased to announce the release of MAX Service Desk 2.7.1, which is currently rolling out across all installations and will be available to all customers by Thursday 23rd June. The release includes the following: New Features Contract … Continue reading