Category Archives: MSP Service Desk

Phishing Campaigns Timely for Cybersecurity Awareness Month

Posted on October 5, 2017 by Eric Harless

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading →

Posted in Cove Data Protection, MSP Service Desk, Risk Intelligence | Tagged #CSAM2017, #CybersecurityAwarenessMonth, #LayeredLeague! | Comments Off

MSP Service Desk: Service Release including New Ticket Activity Report

Posted on July 12, 2017 by brianmackie

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

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MSP Service Desk: Performance Problems – US: RESOLVED

Posted on June 30, 2017 by brianmackie

Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading →

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MSP Service Desk: Performance Problems- US

Posted on June 29, 2017 by brianmackie

We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading →

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MSP Service Desk – Performance issues – EMEA region: Resolved

Posted on June 22, 2017 by brianmackie

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

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MSP Service Desk – Performance issues – EMEA region

Posted on June 22, 2017 by brianmackie

We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading →

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MSP Service Desk – Performance issues – EMEA region: Resolved

Posted on June 21, 2017 by brianmackie

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this … Continue reading →

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MSP Service Desk – Performance issues – EMEA region

Posted on June 21, 2017 by brianmackie

We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for … Continue reading →

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MSP Service Desk: Performance issue in EMEA region – Resolved

Posted on May 2, 2017 by brianmackie

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

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MSP Service Desk: Performance issue in EMEA region

Posted on May 2, 2017 by brianmackie

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading →

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