Category Archives: MSP Service Desk service updates

ideas.gfi.com has moved to ideas.logicnow.com

With the recent separation of GFI and LogicNow, our forum URL has been migrated from ideas.gfi.com to ideas.logicnow.com. Unfortunately, this migration will also cause a password reset.  Your username (email address) will remain in the system as well as all … Continue reading

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Service Desk : Service Operation Notice

Dear customers, We have been notified by one of our technology service providers of a planned critical maintenance on their systems to address a recently identified security vulnerability. During these maintenance windows access to Service desk instance will be interrupted … Continue reading

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Availability of some features recovering in UK

Dear customers, We are aware of widespread problems in our infrastructure affecting the following product features: MAX Desk / Service Desk UK/EMEA processing of Web Monitoring data UK/EMEA persistent connections and Remote Background Monitoring features UK/EMEA The services are in … Continue reading

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