Category Archives: MSP Service Desk release notes

Final Reminder: Certificate Upgrade

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** March 3, 2021 As we have communicated, the digital certificate for our SolarWinds MSP products will … Continue reading

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UPDATE: Digital Certificate Revocation Date Change

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading

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Digital Certificate Update for MSP Products

As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control | Comments Off on Digital Certificate Update for MSP Products

Digital Certificate Update for MSP Products

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control | Comments Off on Digital Certificate Update for MSP Products

Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

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MSP Service Desk: Service Release including New Ticket Activity Report

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

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MAX Service Desk 2.8 Release

MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following: New Features Ticket attachment management – manage all ticket attachments in a single … Continue reading

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MAX Service Desk 2.7.1 Release

We are are pleased to announce the release of MAX Service Desk 2.7.1, which is currently rolling out across all installations and will be available to all customers by Thursday 23rd June. The release includes the following: New Features Contract … Continue reading

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MAX Service Desk 2.7 Release

We are are pleased to announce the release of MAX Service Desk 2.7, which is currently rolling out across all installations and will be available to all customers by Thursday 12th May. The release includes the following: New Features Multiple … Continue reading

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MAX ServiceDesk Mobile

We’re pleased to announce the release of the new MAX ServiceDesk Mobile app for iOS, along with field management capabilities in ServiceDesk. The app is now available from the iOS App Store. Please find the full release notes and video introduction to the mobile app below:

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