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Category Archives: MSP Service Desk
OpenSSL Critical Vulnerability
UPDATED NOVEMBER 2: N-able is aware OpenSSL.org released two vulnerabilities (CVE-2022-3602 and CVE-2022-3786) that affect OpenSSL version 3.0.0 and later and have been addressed in OpenSSL 3.0.7. After thorough investigation, our team has determined N-able’s products are not impacted by … Continue reading
Posted in Backup (N-central), Backup (RMM), Cloud User Hub, Cove Data Protection, Cove Data Protection release notes, Cove Data Protection service updates, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, N-sight, Passportal, Risk Intelligence, Security Notices, Take Control
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N-able and Spring4Shell(CVE-2022-22965)
Update after SWI noticeUpdated April 6, 2022 N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week. The N-able security team began to investigate any … Continue reading
Posted in Cove Data Protection, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control
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Apache Log4j Vulnerability – Updated 1:00 p.m. EST, December 22, 2021
Updated: December 21, 2021 Risk Intelligence deployed appropriate patches as of 4 1.m. EST December 21, 2021. Original Post: As you may know, a vulnerability within the Apache Log4j tool was identified on Friday, December 10, 2021 – tracked as CVE-2021-44228. … Continue reading
Posted in Cove Data Protection, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control
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Apache Log4j Vulnerability – Updated 12 p.m. EST, December 15, 2021
Updated 2:30 p.m. EST, December 20, 2021 The Apache Software Foundation (ASF) has rolled out another update – version 2.17.0 – for its Java-based open-source logging library Log4j to address a third security vulnerability first discovered December 10, 2021. In response, … Continue reading
Posted in Cove Data Protection, Cove Data Protection service updates, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control
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Final Reminder: Certificate Upgrade
Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** March 3, 2021 As we have communicated, the digital certificate for our SolarWinds MSP products will … Continue reading
Posted in Cove Data Protection, Cove Data Protection release notes, Cove Data Protection service updates, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control
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UPDATE: Digital Certificate Revocation Date Change
Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading
Posted in Cove Data Protection, Cove Data Protection release notes, Cove Data Protection service updates, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control
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Digital Certificate Update for MSP Products
As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading
Posted in Cove Data Protection, Cove Data Protection release notes, Cove Data Protection service updates, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control
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Digital Certificate Update for MSP Products
As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading
Posted in Cove Data Protection, Cove Data Protection release notes, Cove Data Protection service updates, Mail Assure, MSP Anywhere, MSP Manager, MSP Service Desk, Passportal, Risk Intelligence, Security Notices, Take Control
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January 23rd: Support System Outage – RESOLVED
As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.
Posted in Cove Data Protection, MSP Manager, MSP Service Desk, Risk Intelligence
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Wi-Fi Security Compromise:
Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.
Posted in Cove Data Protection, Cove Data Protection service updates, Mail Assure, MSP Service Desk, Risk Intelligence, Security Notices
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