Category Archives: MSP Service Desk

OpenSSL Critical Vulnerability

Posted on November 1, 2022 by carlagajdecki

UPDATED NOVEMBER 2: N-able is aware OpenSSL.org released two vulnerabilities (CVE-2022-3602 and CVE-2022-3786) that affect OpenSSL version 3.0.0 and later and have been addressed in OpenSSL 3.0.7. After thorough investigation, our team has determined N-able’s products are not impacted by … Continue reading →

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N-able and Spring4Shell(CVE-2022-22965)

Posted on April 4, 2022 by carlagajdecki

Update after SWI noticeUpdated April 6, 2022 N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week. The N-able security team began to investigate any … Continue reading →

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Apache Log4j Vulnerability – Updated 1:00 p.m. EST, December 22, 2021

Posted on December 20, 2021 by carlagajdecki

Updated: December 21, 2021 Risk Intelligence deployed appropriate patches as of 4 1.m. EST December 21, 2021. Original Post: As you may know, a vulnerability within the Apache Log4j tool was identified on Friday, December 10, 2021 – tracked as CVE-2021-44228. … Continue reading →

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Apache Log4j Vulnerability – Updated 12 p.m. EST, December 15, 2021

Posted on December 13, 2021 by carlagajdecki

Updated 2:30 p.m. EST, December 20, 2021 The Apache Software Foundation (ASF) has rolled out another update – version 2.17.0 – for its Java-based open-source logging library Log4j to address a third security vulnerability first discovered December 10, 2021. In response, … Continue reading →

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Final Reminder: Certificate Upgrade

Posted on March 3, 2021 by carlagajdecki

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** March 3, 2021 As we have communicated, the digital certificate for our SolarWinds MSP products will … Continue reading →

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UPDATE: Digital Certificate Revocation Date Change

Posted on December 18, 2020 by carlagajdecki

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading →

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Digital Certificate Update for MSP Products

Posted on December 18, 2020 by carlagajdecki

As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading →

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Digital Certificate Update for MSP Products

Posted on December 17, 2020 by carlagajdecki

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading →

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January 23rd: Support System Outage – RESOLVED

Posted on January 23, 2018 by Eric Harless

As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.

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Wi-Fi Security Compromise:

Posted on October 16, 2017 by Eric Harless

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

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