Category Archives: MSP Remote Monitoring & Management

SUPERNOVA UPDATE AND FAQ – DECEMBER 24, 2020

What is SUPERNOVA? Over the last few days, you may have become aware of reported malware, now referred to as SUPERNOVA. Based on our investigation, this malware could be deployed through an exploitation of a vulnerability in the Orion Platform. … Continue reading

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UPDATE: Digital Certificate Revocation Date Change

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading

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SolarWinds N-central ON-DEMAND (NCOD): Digital Certificate Update

Following our previous note regarding a digital certificate update, and the subsequent release of updated N-central binaries, we are planning to upgrade the hosted N-central On-Demand (NCOD) environment to HF5 for N-central 2020.1. The upgrade schedule is available here: https://community.solarwindsmsp.com/Support/N-central-Hosted; please check … Continue reading

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SolarWinds RMM: Digital Certificate Update

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** Following our previous communication regarding digital certificates of MSP products, we are posting an update to … Continue reading

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Digital Certificate Update for MSP Products

As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control | Comments Off on Digital Certificate Update for MSP Products

Digital Certificate Update for MSP Products

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control | Comments Off on Digital Certificate Update for MSP Products

EDR UK & EMEA: Scheduled Maintenance – December 16th

Please note that on Wednesday December 16th we will be undertaking technical migration work for the UK & EMEA Endpoint Detection and Response (EDR) Territory. During the scheduled maintenance window, the EDR Management console will be unavailable for both Standalone … Continue reading

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Advanced Notice: Update to RMM Managed Antivirus Bitdefender (MAV-BD)

Please be advised we will be publishing an update for Managed Antivirus MAV-BD v6.6.21.304 starting Tuesday December 8th, available in all territories by the end of the week. This release provides an update to our MAV-BD agent to 51.6.2.5

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SolarWinds RMM: Scheduled Maintenance December 5 with IP Address Change – EU Territory – REMINDER

Note that per this previous update, we’ll be undertaking technical migration work for the EU territory on Saturday December 5th. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once … Continue reading

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SolarWinds RMM: Service Release with Patch Management, Managed Antivirus & Endpoint Detection & Response Upgrades

Patch Management Engine Update (v1.2.12) We have released another enhancement to Patch Management that will have a big impact: Moving forward, Feature Upgrades will not be displayed in the patch approvals list until we have published all the metadata required … Continue reading

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