Category Archives: MSP Remote Monitoring & Management service updates

Advance Notice: RMM Integrated EDR update

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent installed on May 17th at 1pm EST. It may take up to 4 hours to appear in your dashboard. Available with this release you can … Continue reading

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RMM Managed Antivirus (Mav-BD) Update

On Monday, May 17th an update/upgrade request will be pushed out to all outdated RMM Managed Antivirus (Mav-BD) devices, bringing them to our latest version 6.6.23.330. This is being done to ensure all devices receive our new security certificates in … Continue reading

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EDR Update: Advance Notice Coming Tuesday April 27th Mac Agent 4.7 SP1 (4.7.11.5281)

We are pleased to announce that on Tuesday April 27, 2021 Endpoint Detection and Response (EDR) will be updated to include the latest Mac Agent 4.7 SP1 bringing with it support for macOS Big Sur 11.3. This agent also includes … Continue reading

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EDR Update for RMM – Advanced Notice Scheduled Maintenance Tuesday April 27th

Please be advised we will be releasing an update for EDR users on Tuesday April 27 for all regions. This update addresses the following customer facing issues detailed below. The Scheduled Maintenance window is: Dates and Times: Tuesday April 27, … Continue reading

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EDR Notice: SentinelOne advises upcoming Apple macOS 11.3 is NOT supported with EDR at this time

Apple is expected to GA macOS 11.3 today, April 20th 2021. We have been advised by SentinelOne an interoperability issue exists with the SentinelOne agent, which will cause the agent to become unresponsive and prevents the ability to upgrade. SentinelOne … Continue reading

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EDR Update for RMM – Advanced Notice

Please be advised we will be releasing an update for RMM EDR users on Tuesday April 13 for all regions. This update contains agent side enhancements for downloading as well as resolves a number of customer facing issues detailed below. … Continue reading

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Unquoted Service Path Vulnerability Update

On March 25, 2021, our partner, Omega Systems, reported that an unquoted service path vulnerability existed within our Windows Ecosystem Agent services for N-able™ RMM and N-central®. This vulnerability may allow a malicious actor to execute their own malicious payloads … Continue reading

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Final Reminder: Certificate Upgrade

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** March 3, 2021 As we have communicated, the digital certificate for our SolarWinds MSP products will … Continue reading

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RMM Managed Antivirus (MAV-BD) Update

On Wednesday, February 24 an update request will be pushed out to all outdated Managed Antivirus (MAV-BD) devices. This is being done in preparation for the upcoming digital certificate revocation on March 8, 2021 to ensure continued operational capabilities by … Continue reading

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N-able RMM: Scheduled Maintenance with IP Address Change – US Territory, February 13 – REMINDER

As highlighted previously, we’ll be undertaking technical migration work for the US territory on Saturday February 13th. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is … Continue reading

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