Category Archives: MSP Remote Monitoring & Management service updates

Patch Management Engine (PME) v2.4.1.5153

We have released a hotfix update version of PME after yesterday’s release as per: Patch Management Engine (PME) v2.4.0.x released Some customers reported seeing errors where PME was attempting to use a named zip file. An example is as below. … Continue reading

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Patch Management Engine (PME) v2.4.0.x released

As announced on November 16th 2021 we are pleased to advise that pme v2.4.0 has gone live. This release contains a number of improvements. The key changes within this build are as below: Lastpatchscan.xml to include applicationid – Improves overall … Continue reading

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Patch Management Engine (PME) Released

As first announced on 21st October we are pleased to advise that the latest version of PME has now been released. This version of PME has a number of improvements and bug fixes with the most noteworthy below: Ensures an … Continue reading

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Advance Notice: Ecosystem Agent 2.2.1 scheduled for Wednesday October 20th for RMM

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent (version 2.2.1) installed on Wednesday Oct 20th. It may take up to 4 hours to appear in your dashboard. This release brings in general improvements … Continue reading

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Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 7.2.2.92 scheduled for week of October 4th

Please be advised we will be pushing an update for Managed Antivirus MAV-BD v7.2.2.92 available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008 R2+) starting Tuesday October 5th, available in all territories by the end of the … Continue reading

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ADVANCE NOTICE: EDR Linux agent update 21.7 GA (21.7.3.6)

We are pleased to announce that Tuesday October 5th, the Endpoint Detection and Response (EDR) product will be releasing a new Linux agent 21.7 GA (21.7.3.6) We strongly recommend upgrading these agents as soon as possible to provide the maximum … Continue reading

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ADVANCE NOTICE: EDR Windows agent update 21.6 SP1 (21.6.4.423)

We are pleased to announce that Tuesday October 5th, the Endpoint Detection and Response (EDR) product will be releasing a new Windows agent 21.6 SP (21.6.4.423). We strongly recommend upgrading these agents as soon as possible to provide the maximum … Continue reading

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ADVANCE NOTICE: EDR macOS agent update 4.3 SP3 (4.3.13.5779)

We are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for standalone EDR for any macOS device running an operating … Continue reading

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EDR Scheduled Maintenance Notice – US1 Territory – August 8th

Please note that on Sunday August 8th we will be undertaking priority maintenance to improve the performance for the US1 Endpoint Detection and Response (EDR) Territory.

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Kaseya VSA Cyberattack Update

We are continuing to monitor the situation surrounding the Kaseya VSA cyberattack, and are providing guidance to help our partners monitor and protect against it, as well as offering support to Kaseya and the community in general.

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