Category Archives: MSP Remote Monitoring & Management service updates

Digital Certificate Update for MSP Products

As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading

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Digital Certificate Update for MSP Products

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control | Comments Off on Digital Certificate Update for MSP Products

EDR UK & EMEA: Scheduled Maintenance – December 16th

Please note that on Wednesday December 16th we will be undertaking technical migration work for the UK & EMEA Endpoint Detection and Response (EDR) Territory. During the scheduled maintenance window, the EDR Management console will be unavailable for both Standalone … Continue reading

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SolarWinds RMM: Scheduled Maintenance December 5 with IP Address Change – EU Territory – REMINDER

Note that per this previous update, we’ll be undertaking technical migration work for the EU territory on Saturday December 5th. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once … Continue reading

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SolarWinds RMM: Scheduled Maintenance November 21 with IP Address Change – Multiple European Territories – REMINDER

Per the previous post, note that on Saturday November 21st we’ll be undertaking technical migration work for the EMEA region, which covers the following RMM territories: France, France1, Ireland, Poland. In addition, the UK, EU and Germany territories will be … Continue reading

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SolarWinds RMM: Scheduled Maintenance November 21 with IP Address Change – Multiple European Territories

Please note that on Saturday November 21st we’ll be undertaking technical migration work for the EMEA region, which covers the following RMM territories: France, France1, Ireland, Poland. In addition, the UK, EU and Germany territories will be affected by the … Continue reading

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SolarWinds RMM: Scheduled Maintenance November 14 – Germany Territory

Please note that on Saturday November 14th we’ll be undertaking scheduled maintenance work for the German territory. During the maintenance window, the RMM console and agent monitoring may be offline. The scheduled maintenance window is: Dates and times: Saturday November 14, … Continue reading

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SolarWinds RMM: Scheduled Maintenance October 28th – UK & EMEA Territories – POSTPONED

** Update 28 Oct: Please note the maintenance work has been postponed ** Please note that on Wednesday October 28th we’ll be undertaking technical maintenance work that will affect the UK and EMEA territories*. During the scheduled maintenance window, the … Continue reading

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SolarWinds RMM: Reminder – Scheduled Maintenance October 24 with IP Address Change – Germany Territory

Per the previous post, please note that on Saturday October 24th we’ll be undertaking technical migration work for the German territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume … Continue reading

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RMM – Managed AV (Mav-BD) Experiencing Issues with Recent Windows Update

Please be advised that we are currently experiencing an issue with RMM Managed AV – Bitdefender (MAV-BD). Following a recent upgrade of Windows containing KB4580347 or KB4579311, released Tuesday October 13, Bitdefender encountered failed agent installations caused by a failed … Continue reading

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