Category Archives: MSP Remote Monitoring & Management service updates

ADVANCE NOTICE: EDR macOS agent update 4.3 SP3 (4.3.13.5779)

Posted on September 24, 2021 by carlagajdecki

We are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for standalone EDR for any macOS device running an operating … Continue reading →

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EDR Scheduled Maintenance Notice – US1 Territory – August 8th

Posted on August 5, 2021 by carlagajdecki

Please note that on Sunday August 8th we will be undertaking priority maintenance to improve the performance for the US1 Endpoint Detection and Response (EDR) Territory.

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Kaseya VSA Cyberattack Update

Posted on July 5, 2021 by carlagajdecki

We are continuing to monitor the situation surrounding the Kaseya VSA cyberattack, and are providing guidance to help our partners monitor and protect against it, as well as offering support to Kaseya and the community in general.

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Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

Posted on June 9, 2021 by carlagajdecki

Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

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Advance Notice: EDR Update scheduled for release June 3rd (Postponed until Monday June 7th)

Posted on June 3, 2021 by carlagajdecki

Please be advised the release for Ecosystem Agent 1.3.2 scheduled for today will be postponed until Monday due to unforeseen circumstances. For full details of this release please see the Advance Notice post. The new schedule window is below. The scheduled … Continue reading →

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Advance Notice: EDR Update scheduled for release June 3rd

Posted on June 2, 2021 by carlagajdecki

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem Agent (version 1.3.2) installed on June 3rd at 1pm EST. It may take up to 4 hours to appear in your dashboard. Available with this release … Continue reading →

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Advance Notice: RMM Integrated EDR update

Posted on May 14, 2021 by carlagajdecki

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent installed on May 17th at 1pm EST. It may take up to 4 hours to appear in your dashboard. Available with this release you can … Continue reading →

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RMM Managed Antivirus (Mav-BD) Update

Posted on May 13, 2021 by carlagajdecki

On Monday, May 17th an update/upgrade request will be pushed out to all outdated RMM Managed Antivirus (Mav-BD) devices, bringing them to our latest version 6.6.23.330. This is being done to ensure all devices receive our new security certificates in … Continue reading →

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EDR Update: Advance Notice Coming Tuesday April 27th Mac Agent 4.7 SP1 (4.7.11.5281)

Posted on April 23, 2021 by carlagajdecki

We are pleased to announce that on Tuesday April 27, 2021 Endpoint Detection and Response (EDR) will be updated to include the latest Mac Agent 4.7 SP1 bringing with it support for macOS Big Sur 11.3. This agent also includes … Continue reading →

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EDR Update for RMM – Advanced Notice Scheduled Maintenance Tuesday April 27th

Posted on April 23, 2021 by carlagajdecki

Please be advised we will be releasing an update for EDR users on Tuesday April 27 for all regions. This update addresses the following customer facing issues detailed below. The Scheduled Maintenance window is: Dates and Times: Tuesday April 27, … Continue reading →

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