Category Archives: MSP Remote Monitoring & Management service updates

ADVANCE NOTICE: EDR macOS agent update 4.3 SP3 (4.3.13.5779)

We are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for standalone EDR for any macOS device running an operating … Continue reading

Posted in MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on ADVANCE NOTICE: EDR macOS agent update 4.3 SP3 (4.3.13.5779)

EDR Scheduled Maintenance Notice – US1 Territory – August 8th

Please note that on Sunday August 8th we will be undertaking priority maintenance to improve the performance for the US1 Endpoint Detection and Response (EDR) Territory.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, N-central | Comments Off on EDR Scheduled Maintenance Notice – US1 Territory – August 8th

Kaseya VSA Cyberattack Update

We are continuing to monitor the situation surrounding the Kaseya VSA cyberattack, and are providing guidance to help our partners monitor and protect against it, as well as offering support to Kaseya and the community in general.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, N-central | Comments Off on Kaseya VSA Cyberattack Update

Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

Advance Notice: EDR Update scheduled for release June 3rd (Postponed until Monday June 7th)

Please be advised the release for Ecosystem Agent 1.3.2 scheduled for today will be postponed until Monday due to unforeseen circumstances. For full details of this release please see the Advance Notice post. The new schedule window is below. The scheduled … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on Advance Notice: EDR Update scheduled for release June 3rd (Postponed until Monday June 7th)

Advance Notice: EDR Update scheduled for release June 3rd

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem Agent (version 1.3.2) installed on June 3rd at 1pm EST. It may take up to 4 hours to appear in your dashboard. Available with this release … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on Advance Notice: EDR Update scheduled for release June 3rd

Advance Notice: RMM Integrated EDR update

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent installed on May 17th at 1pm EST. It may take up to 4 hours to appear in your dashboard. Available with this release you can … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on Advance Notice: RMM Integrated EDR update

RMM Managed Antivirus (Mav-BD) Update

On Monday, May 17th an update/upgrade request will be pushed out to all outdated RMM Managed Antivirus (Mav-BD) devices, bringing them to our latest version 6.6.23.330. This is being done to ensure all devices receive our new security certificates in … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on RMM Managed Antivirus (Mav-BD) Update

EDR Update: Advance Notice Coming Tuesday April 27th Mac Agent 4.7 SP1 (4.7.11.5281)

We are pleased to announce that on Tuesday April 27, 2021 Endpoint Detection and Response (EDR) will be updated to include the latest Mac Agent 4.7 SP1 bringing with it support for macOS Big Sur 11.3. This agent also includes … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on EDR Update: Advance Notice Coming Tuesday April 27th Mac Agent 4.7 SP1 (4.7.11.5281)

EDR Update for RMM – Advanced Notice Scheduled Maintenance Tuesday April 27th

Please be advised we will be releasing an update for EDR users on Tuesday April 27 for all regions. This update addresses the following customer facing issues detailed below. The Scheduled Maintenance window is: Dates and Times: Tuesday April 27, … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on EDR Update for RMM – Advanced Notice Scheduled Maintenance Tuesday April 27th