Category Archives: MSP Mail

Wi-Fi Security Compromise:

Posted on October 16, 2017 by Eric Harless

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

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Phishing Campaigns Timely for Cybersecurity Awareness Month

Posted on October 5, 2017 by Eric Harless

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading →

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MSP Mail: Intermittent delays – EU only – UPDATE

Posted on July 18, 2017 by brianmackie

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

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MSP Mail: Intermittent delays – EU only

Posted on July 18, 2017 by brianmackie

1500 UTC / 1000 Eastern – The MSP Mail engineering team is currently investigating intermittent delays affecting our primary European datacenter. This issue is manifesting as slow responses to some connections to our outbound filtering system, causing impacted sending servers … Continue reading →

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MSP Mail: Maintenance

Posted on July 12, 2017 by brianmackie

The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure. These maintenance windows are … Continue reading →

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MSP Mail – Performance Problems: RESOLVED

Posted on July 11, 2017 by brianmackie

0945 UTC / 0545 Eastern – MSP Mail control panel performance has improved back to standard levels. The team are continuing to work on optimizing the systems. Root Case Analysis is underway to determine the source of the issues, and … Continue reading →

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MSP Mail – Performance Problems

Posted on July 11, 2017 by brianmackie

0830 BST / 0330 Eastern – The MSP Mail monitoring has detected an issue, which is presenting slowness and timeouts on logins and navigation in the control panel. The team are working on a resolution as quickly as possible, and … Continue reading →

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UPDATE – MSP Mail: ISP issue impacting mail traffic: UK

Posted on March 29, 2017 by

The British Telecom (BT) team informed us that these recent deferrals are occurring due to a high rate of mail sent through our service from customer domains lacking SPF records, and should only affect messages from sending domains without any … Continue reading →

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MSP Mail: ISP issue impacting mail traffic: UK

Posted on March 22, 2017 by brianmackie

Beginning 16th March 2017, we have seen that British Telecom is deferring some email messages that we are attempting to deliver to BT’s mail servers.  This may impact messages sent from our UK-based customers to domains that are hosted with … Continue reading →

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RESOLVED – MSP Mail: Upstream outage impacting mail traffic

Posted on March 1, 2017 by

4:00PM Pacific / 12:00AM GMT – Our data storage vendor confirmed that they have resolved the outage in their service, and our engineering team verified that communication between our systems has returned to normal levels.  No further message delays are … Continue reading →

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