Category Archives: Backup & Recovery service updates

MSP Backup & Recovery: Scheduled Maintenance, Tuesday 27th June

We will be performing an upgrade to our Cloud Service and Management Server hardware on Tuesday, 27 June.

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MSP Backup & Recovery: Scheduled Maintenance, Thursday 25th May

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.5 SP1 on Thursday, 25th May.

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MSP Backup & Recovery & MSP RMM: Scheduled Maintenance in Australia region, 25th April

Our ISP partner in Sydney, Australia will be performing an upgrade of Ethernet transmission cards in the Optus network starting on Tuesday, 25th April. The work will affect the availability of the Backup and Restore options in MSP Backup & Recovery and … Continue reading

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MSP Backup & Recovery and MSP RMM: Scheduled Maintenance in Australia region, 20th April

Our ISP partner in Sydney, Australia, will be performing an optical fiber cable cut-over on Thursday, 20th April. The work will affect the availability of the Backup and Restore options in MSP Backup & Recovery and in the integrated version … Continue reading

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UPDATE: MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

UPDATE: I would like to report that the connectivity issues appear to be resolved for the majority of the impacted devices. This has been an Extremely High Priority issue for us and our technicians have been working around the clock with … Continue reading

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MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Our technicians are currently investigating reports of slow or limited network connectivity for some backup devices pointing to storage nodes in our Los Angeles, California data center.  We believe the issue to be isolated to specific ISP segments along the … Continue reading

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MSP Backup & Recovery: Scheduled Maintenance, 11th April

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.4 on Tuesday, 11th April.  The work will affect the availability of the Web-based Backup & Disaster Recovery Console as well as the legacy Cloud … Continue reading

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Tech Support: Telephone System: Resolved

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

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Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

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MSP Backup & Recovery Scheduled Maintenance, Sunday 20th November

We’ve been notified by our hosting partner that they’ll be performing essential maintenance to their systems on Sunday, 20th November. This work will impact the MSP Backup & Recovery service in the European region. Other regions are not affected. The maintenance schedule is as follows: Europe – … Continue reading

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