Author Archives: sarafoley

MSP RMM:  Intermittent issues with ConnectWise integration – RESOLVED

Update to our previous post… We have been working with ConnectWise and the intermittent issues with the RMM integration have been now been resolved.  We apologize for the inconvenience.  Please open a support ticket if you do see further issues.

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MSP RMM:  Intermittent issues with ConnectWise integration

We are experiencing intermittent issues with our MSP RMM ConnectWise integration.  We are investigating the issue currently and will provide further updates as we have them.

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MSP RMM: SSO temporarily disabled in Australian region – RESOLVED

The issue impacting SSO logins with our Australian MSP RMM dashboard has been resolved.  Single Sign On is now enabled for the Australian region.  We apologize for the inconvenience.

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MSP RMM:  SSO temporarily disabled in Australian region

We are experiencing intermittent issues logging in to the MSP RMM dashboard in our Australian region.  We have temporarily disabled Single Sign On to work around this issue.  This will cause our product navigator to be unavailable.  You will still … Continue reading

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Now Available: MSP RMM…Risk Intelligence Integration

We are pleased to announce several improvements to the Risk Intelligence Scans within the MSP RMM Dashboard. These improvements include: Greater Scan Integration into RM Dashboard – Risk Intelligence ON/OFF via Settings Menu – Scans Managed by Policies – Improved … Continue reading

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MAX RM: Local Profile issues with MAV Bitdefender – RESOLVED

Bitdefender has fixed the issue with local profiles and has released a signature update.  Please ensure your MAV machines take a definition update and that your definition version is at 37607 for 64-bit machines and 37625 for 32-bit machines. When … Continue reading

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MAX RM: Local Profile issues with MAV Bitdefender – UPDATE

Bitdefender has identified the issue with local profiles and has a fix in hand.  The fix is expected to release today via the update server.  We will post more information here as we receive it from Bitdefender.

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MAX RM Australian dashboard outage – RESOLVED

Our MAX RM Australian dashboard in the Australian region was recently down due to a switch failure within Rackspace.  The systems are back up now.  We apologize for this inconvenience.

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MAX RM: Single Sign On being released to US

We are delighted to confirm that we are planning to release SSO and the new Product Navigator on Wednesday, August 17th. As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after … Continue reading

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MAX RM: Managed Antivirus Scheduled Maintenance 10pm EDT for US

We will be performing scheduled maintenance on the Managed Antivirus Bitdefender service for MAX RM on Friday, August 12 at 10pm EDT.   The service may experience connectivity issues for a short period (~10 minutes) and will only impact the US … Continue reading

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