Author Archives: sarafoley

After the latest VIPRE update, we had reports that some machines had not properly applied the registry key.  VIPRE has released a new definition update.  This new version is 63816.  Please ensure MAV-VIPRE machines have updated to definition version 63816 or … Continue reading →

MAV VIPRE has released a fix for Vulnerability CVE-2017-5733, CVE-2017-5715 (Spectre) and CVE-2017-5754 (Meltdown) for our RMM MAV-VIPRE and CONTROLnow users.  A reboot is required…

We will be adding a new URL to the update process for Managed Antivirus Bitdefender (MAV).  This will impact both product and definition updates.  If you have implemented network security or firewall rules in your environment for MAV Bitdefender, please … Continue reading →

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack.  On June 27, 2017 the “Petya” ransomware strain began spreading widely impacting a large number of organizations, particularly in … Continue reading →

We wish to inform our UK customers of imposed traffic filtering from ISP TalkTalk, affecting remote desktop tools, such as TeamViewer.  If you are currently impacted, please try our alternative Take Control engine, MSP Anywhere. Please see below for more … Continue reading →

Further to our previous post, the issue in the Americas impacting Managed Antivirus (Bitdefender) is now resolved.  We experienced a connectivity issue between our backend database and application servers. This was escalated to our hosting provider, who resolved the problem … Continue reading →

We are currently experiencing issues with the Managed Antivirus (Bitdefender) services in the Americas regions for the MSP RMM Dashboard.  This impacts the Antivirus tab in the South Pane, Policy management, and reporting.  This does not impact the Bitdefender services … Continue reading →

We are currently experiencing issues loading the Antivirus tab in the European regions for Managed Antivirus (Bitdefender).  We are looking into the issue now and will post a resolved message when this is fully corrected.  This should not impact the … Continue reading →

Further to our previous post, the intermittent download failures for new Bitdefender installations have now been resolved.  Installations that were attempted earlier should try to re-download the engine and self-heal.  For faster resolution on machines in this state, you can … Continue reading →