Author Archives: meidsvik

MSP Manager Mobile Update

Hello all, We have released MSP Manager Mobile app version 4.3.  This mobile app release applies to both Android and iOS.  In this release, the following issues were resolved:

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MSP Manager Update – Knowledge Passwords, Task Display, Workspace Fit to Screen, Location in Reports, QBD Mappings

Let’s get straight to the point about passwords in Knowledge, is what you asked of us.  So we made sure you could access your passwords in-line in your Knowledge list.  What a time saver!  You can still create templates with … Continue reading

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SolarWinds Passportal: Browser Extension 3.9.0 and Weekly Service Update 2020.9.2

This week we have updated our browser extension to version 3.9.0 and added the following: Advanced Infrastructure to watch form fields: The extension has now an advanced method of detecting the website form fields for filling. This will improve the … Continue reading

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SolarWinds Passportal: NEW HTML Articles added into Document Importer and Weekly Service Update 2020.8.19

This week, we start with adding a new document available for import via our Document Importer – HTML Articles (PDF and WORD options coming shortly). Let’s walk through it. Articles.csv is now an available import template within our templates downloadable … Continue reading

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MSP Manager – Security First

As you know, many businesses have increasingly come under attack from cybercriminals. The  acceleration of work-from-home arrangements has accelerated this trend. Our goal is to work hard to help keep our partners safe.

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SolarWinds Passportal: Weekly Service Update 2020.8.13

Fixed: Issue around edited credentials not saving: Partner had issue saving credential after entering Edit mode via Actions -> Edit Fixed: “You cannot update a password with no changes” incorrect error: Issue reported around credentials when accessed via “global search … Continue reading

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MSP Manager Update – Mailbox Monitoring Diagnostics, Easy Ticket Request

Following the release of M365 mailbox monitoring, we have improved mailbox monitoring logs for both IMAP and M365, ensuring that you can easily identify suspected issues with the monitoring and ticket creation process.

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SolarWinds Passportal: Weekly Service Update 2020.8.5

Customer Bugs Fixed: UTC Time persisting even when not chosen under Company Settings: Partners reported issue on the persistence of UTC time on all docs regardless of time chosen under Company Settings Fixed: Automated Workflows failing to create Autotask tickets: … Continue reading

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MSP Manager Update – Monitoring M365 mailbox monitoring, Hour Retainer

We are excited to release our M365 mailbox monitoring via the Graph API.  This supports monitoring for M365 mailboxes with multi-factor authentication enabled and is event driven for real-time ticket generation. We will begin deployment of this feature today, and … Continue reading

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SolarWinds Passportal: Weekly Service Update 2020.7.30

Customer Bugs Fixed: SolarWinds RMM -> ‘Launch RMM’ button mapped to incorrect URL: Problem for some of our SolarWinds RMM partners in which hitting the “Launch RMM” button redirects them to the incorrect location of their SolarWinds RMM. Fixed: Incorrect … Continue reading

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