Author Archives: meidsvik

N-able Passportal: Mandatory MFA Coming Soon to Passportal

In keeping with industry best practices to help protect you and your data, users of N-able Passportal will be required to enable multi-factor authentication (MFA) in order to continue using the product, as of the upcoming May 10th, 2021 release. … Continue reading

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N-able Passportal – TOTP MFA Feature Release

The Passportal team is happy to announce that the per credential TOTP MFA feature has begun rolling out for the web-portal and the browser extension. Our release into the mobile app will follow in a few weeks. What is this … Continue reading

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N-able Passportal – Service Update 2021.2.19 and Agent upgrade 4.6.0.0

Fixed Bugs Runbooks getting stuck in progress Editing Site Users showing incorrect clients Org Keys with certain special characters causing issues on document import ConnectWise Manage integration getting stuck when ‘auto-match all’ selected on integration setup Datto Autotask integration getting … Continue reading

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N-able Passportal – Service Update 2021.2.3 and Agent upgrade 4.5.9.0

Fixed Bugs Automated Workflows not sending emails on License Expiration Subdomained Site licenses causing users to resign in when attempting to get to “Favorites” Client dropdown box visual issue Legacy Customer Billing Update All Passportal legacy customers currently being billed … Continue reading

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N-able MSP Manager – Canned Responses Feature Rollout

We have a brand new feature called Canned Responses that is beginning rollout.  Canned Responses allow you to save commonly used responses, and quickly pick them from a list when responding to customer tickets. You can save responses at the … Continue reading

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N-able Passportal – NEW Blink Reports

Passportal is happy to announce that we have released two new reports into our Reports section directly tying into your Blink instances. Blink User Status: Gives the partner a quick and easily filterable report regarding the setup status for all … Continue reading

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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk … Continue reading

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N-able Passportal – Weekly Service Update Version 2021.1.6

We have five bug fixes for this first weekly release of 2021. 1. Fixed an issue with Automated Workflows in which the “Agent Not Syncing” trigger was not firing the alerts. 2. Fixed an issue with portal settings in which … Continue reading

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SolarWinds Passportal: Digital Certificate Update on Windows Agent to 4.5.7 and Backup Utility update to 2.7.8

Following our previous communication regarding digital certificates of MSP products, we are posting digital certificate updates on our agent with version 4.5.7 and our Backup Utility version 2.7.8. These new versions will go live starting at 18:00 MST

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MSP Manager Update – N-central Take Control Integration

We are happy to release a great new capability today!  N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!

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