Author Archives: meidsvik

Passportal Outage Update

The U.S. Passportal system remains stable and available since October 6 at approximately 9 am ET, and all business-critical features are performing normally. Please keep in mind that this outage is directly linked to performance and availability and is not … Continue reading

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Passportal Outage Update

Passportal has remained stable since approximately 8:50 AM ET 10/6 and functionality is restored. We are continuing to monitor to help optimize performance and stability. We will keep you updated via our: Uptime page Status blog Please keep in mind that … Continue reading

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Passportal Outage Update

Passportal continues to remain stable.  We have implemented four improvements to the system to address performance and stability and continue to monitor.  Details on the improvements can be found at https://success.n-able.com/forum-topic/X0TO1T000000OakFWAS/ We are continuing to monitor and analyze system performance and … Continue reading

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Passportal Outage Update

The U.S. Passportal system remains stable and available. All business-critical features are performing normally. We took measures to temporarily pause long-running scripts and disable non-essential integrations in order to boost capacity. These changes should not impact normal operations. In addition, … Continue reading

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Passportal Outage Update

As of approximately 7 pm ET on October 5, the U.S. Passportal system was stabilized and available. We, unfortunately, experienced an additional outage this morning from approximately 8-8:40 am ET. While the system is currently stable, we are continuing to … Continue reading

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Passportal Outage Update

We recognize the recent Passportal performance issues are frustrating and disruptive to your business. Our engineering teams continue to make this a top priority and we sincerely apologize for these challenges. We continue to investigate the root cause and will update here … Continue reading

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PASSPORTAL OUTAGE

N-able™ Passportal™ is experiencing intermittent performance issues. This outage is directly linked to performance and availability and is not security related. This continues to be a high priority for us, and senior operations teams are working around the clock in … Continue reading

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Passportal Outage Update

Passportal Outage Update  N-able™ Passportal™ has had multiple outages since August 12 for its U.S. customer base. We want to assure you that we understand that this is unacceptable; we know you, your business, and your customers rely on our software to operate daily, and we take that responsibility very seriously.  … Continue reading

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Passportal Webportal 2021.9.15, Agent 4.8.0.0, Browser Extension 3.20.10 and Backup Utility 2.9.0.3

Webportal 2021.9.15 Customer Bugs FIXED – Issues around Automated Workflows not triggering FIXED – Display issues on first page of Runbook generation FIXED – N-Central synced Assets unlinking themselves from other documents FIXED – Inability to access Assets tab FIXED … Continue reading

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Passportal Webportal Release 2021.9.1

This release is a mix of new functionality and bugs New Functionality Bulk direction change option introduced for AD synced credentials. Now you can quickly bulk change the sync direction without needing to change each credential inidividually Customer Bugs FIXED: … Continue reading

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