Author Archives: aphillipsnable

We are very pleased to announce a brand new Billing Engine in MSP Manager. The updates are designed to make completing your billing much easier and more efficient, saving you time in your busy day.

MSP Manager now allows for API Key Generation & Authentication for our Public API. This is an alternative to a username and password. It is a more secure method of authentication and does not require a dedicated MSP Manager user … Continue reading →

We are happy to report several improvements to Scheduling in MSP Manager as well as some fixes for feedback provided on our New Ticket Editor.

We are very pleased to report that MSP Manager’s ticket editor has undergone a major facelift! The new editor makes much better use of overall screen real estate as well as providing some new and exciting features.

We are happy to announce new functionality in MSP Manager – Associating Assets to Contacts. With this feature, technicians will find it much easier to locate asset details for tickets raised by an end user. You can select multiple assets … Continue reading →

We would like to share a few recent updates to MSP Manager – Chat Transcript in Tickets and a couple of Customer Portal enhancements.

We are pleased to share some updates recently introduced in MSP Manager which will help in-product performance as well as reducing friction when adding contacts in your MSPM company. Archive Tickets improvements and support for contact emails in multiple MSPM … Continue reading →

MSP Manager has added User authorization flow for personal outlook.com mailboxes as well as individual M365 mailboxes. You can now add an outlook.com or individual mailbox in an M365 account as a Monitored Mailbox using Microsoft’s User Consent authorization.

We are happy to share some recent updates made in MSP Manager (MSPM). In response to the deprecation of basic authentication for M365 accounts by MicrosoftTM, we have added the ability to integrate multiple M365 accounts. This will allow adding … Continue reading →