Author Archives: aphillipsnable

MSP Manager Release 4.32.0

Posted on July 15, 2022 by aphillipsnable

We are very pleased to announce the release of several features in our latest update of MSP Manager. Re-open closed tickets when a Customer responds Locations dropdown in appointments Filter on tickets with no time Rates List widget for Workspaces

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MSP Manager Access Issues – Resolved

Posted on December 6, 2021 by aphillipsnable

Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue. On December 6, 2021, at 11:50 a.m. EST, N-Able MSP … Continue reading →

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MSP Manager SLA Improvements

Posted on November 29, 2021 by aphillipsnable

We are very pleased to announce some long-awaited improvements to our SLA Services. These updates resolve problems related to SLA notifications not being sent in a timely manner. We are currently in the process of delivering the updates in each … Continue reading →

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MSP Manager Performance Update

Posted on November 16, 2021 by aphillipsnable

N-able™ MSP Manager™ (MSPM) has been experiencing periodic performance issues in recent months, primarily affecting our partners in our Western European cluster. Solving these problems is the absolute top priority for our team. The identified issues fall into one of two categories: … Continue reading →

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