Author Archives: aphillipsnable

MSP Manager Chat Transcript in Tickets

We would like to share a few recent updates to MSP Manager – Chat Transcript in Tickets and a couple of Customer Portal enhancements.

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MSP Manager Archived Tickets Improvements and more

We are pleased to share some updates recently introduced in MSP Manager which will help in-product performance as well as reducing friction when adding contacts in your MSPM company. Archive Tickets improvements and support for contact emails in multiple MSPM … Continue reading

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MSP Manager – User Consent for Individual MS Mailboxes

MSP Manager has added User authorization flow for personal outlook.com mailboxes as well as individual M365 mailboxes. You can now add an outlook.com or individual mailbox in an M365 account as a Monitored Mailbox using Microsoft’s User Consent authorization.

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MSP Manager Public API

We are very excited to announce that the Public API for MSP Manager is now generally available. The Public API allows you to read virtually all of the data stored in your MSPM Company, as well as basic write operations … Continue reading

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MSP Manager, Support for Multiple M365 Integrations

We are happy to share some recent updates made in MSP Manager (MSPM). In response to the deprecation of basic authentication for M365 accounts by MicrosoftTM, we have added the ability to integrate multiple M365 accounts. This will allow adding … Continue reading

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MSP Manager Release 4.38.0

We would like to share with you some recent updates to MSP Manager. Two-way User Chat Using the same chat widget that is already in Take Control and N-sight, you can now initiate a chat session from several different location … Continue reading

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MSP Manager Release 4.32.0

We are very pleased to announce the release of several features in our latest update of MSP Manager. Re-open closed tickets when a Customer responds Locations dropdown in appointments Filter on tickets with no time Rates List widget for Workspaces

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MSP Manager Access Issues – Resolved

Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue. On December 6, 2021, at 11:50 a.m. EST, N-Able MSP … Continue reading

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MSP Manager SLA Improvements

We are very pleased to announce some long-awaited improvements to our SLA Services. These updates resolve problems related to SLA notifications not being sent in a timely manner. We are currently in the process of delivering the updates in each … Continue reading

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MSP Manager Performance Update

N-able™ MSP Manager™ (MSPM) has been experiencing periodic performance issues in recent months, primarily affecting our partners in our Western European cluster. Solving these problems is the absolute top priority for our team. The identified issues fall into one of two categories: … Continue reading

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