Search Results for: msp manager

MSP Manager Release 4.32.0

We are very pleased to announce the release of several features in our latest update of MSP Manager. Re-open closed tickets when a Customer responds Locations dropdown in appointments Filter on tickets with no time Rates List widget for Workspaces

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MSP Manager Access Issues – Resolved

Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue. On December 6, 2021, at 11:50 a.m. EST, N-Able MSP … Continue reading

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MSP Manager SLA Improvements

We are very pleased to announce some long-awaited improvements to our SLA Services. These updates resolve problems related to SLA notifications not being sent in a timely manner. We are currently in the process of delivering the updates in each … Continue reading

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MSP Manager Performance Update

N-able™ MSP Manager™ (MSPM) has been experiencing periodic performance issues in recent months, primarily affecting our partners in our Western European cluster. Solving these problems is the absolute top priority for our team. The identified issues fall into one of two categories: … Continue reading

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MSP Manager Update

Tomorrow we will be releasing minor update v4.30.8 to MSP Manager which changes the way we handle JWT tokens. Whilst this will be released out of hours, please note that anyone logged in during the update will likely be prompted … Continue reading

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MSP Manager Helpdesk Preview

Following on from our quick filters release last week we are delighted to launch a preview of the first phase of the upcoming help desk improvements. Whilst the new helpdesk layout has mimicked the current one to allow you transition … Continue reading

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MSP Manager Release v4.30.10

Hello Everyone We are pleased to announce improvements to MSP Manager. These have been released with v4.30.10 Quick Filters Quick filters allow you to create your own customisable quick access buttons within the ticket filter widget. Once created, saved and … Continue reading

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MSP Manager 4.30.2 Release Notes

We are happy to announce the release of MSP Manager v4.30.2 which adds more granular control over the notifications of tasks. You can now set this functionality on the notification settings tab within My Account. This release also solves the … Continue reading

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N-able MSP Manager – Canned Responses Feature Rollout

We have a brand new feature called Canned Responses that is beginning rollout.  Canned Responses allow you to save commonly used responses, and quickly pick them from a list when responding to customer tickets. You can save responses at the … Continue reading

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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk … Continue reading

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