N-able Mail Assure: October Features and Updates Release

We’re pleased to announce the latest updates to Mail Assure. In this update, we’re continuing to increase security, and make it easier to customise report templates.


We will be dropping support for TLS 1.0 and TLS 1.1, and some older TLS ciphers, for IMAP connections to the quarantine, on the 31st of October, 2021. If you only access the quarantine through the app or reports, this change will have no impact. All modern devices support using TLS 1.2 or 1.3 for connections.

We’re improving the security of our password reset emails for email users, domain users, and admin users below partner level (partner level admin users already have this protection). Reset messages for anyone using the default N-able branding will now have a sender address of no-reply@pw.securemail.management, and messages from this address will soon be protected with SPF, DKIM, DMARC, and DANE. This means that if someone tries to send a user a phishing message resembling our password reset message it will be automatically rejected. We can provide instructions on how to apply the same protection to a sender address at your domain if you’re using Mail Assure with a custom brand.


We’ve extended the Email Scout Report preview functionality to also be available when editing templates. In the template edit dialog, you’ll see a new “Preview” tab. Simply switch to that tab, and choose a report to preview using the template – you can also choose to view the preview with different numbers of results, to compare how the report will look in those scenarios.

The “Email Scout Report Template” editor now includes a “Preview” tab

When creating an Email Scout Report, we now fill the “sender” field with a sensible default value. In most cases, you can leave it unchanged, making it quicker and easier to create reports – if you do want to customise the sender address, then you can edit the suggested value.We have also adjusted all reports that had a “solarwinds.com” or “swmailassure.com” sender address to have an “securemail.management” one instead.

New Welcome Mail

We’ve revamped the email that’s sent when you add a new partner-level admin alias. It’s now much clearer to your technicians how they can get started using Mail Assure.

New Admin Aliases now get a much clearer welcome email
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