Monthly Archives: August 2020

MSP Manager Update – Mailbox Monitoring Diagnostics, Easy Ticket Request

Following the release of M365 mailbox monitoring, we have improved mailbox monitoring logs for both IMAP and M365, ensuring that you can easily identify suspected issues with the monitoring and ticket creation process.

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SolarWinds Mail Assure: August 11 Features and Updates Release

Changelog: The Microsoft 365 sync has been enhanced to support the option of a one-hour sync frequency (MMA-4030).

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SolarWinds RMM: Reminder – Scheduled Maintenance August 15 with IP Address Change – Australia Territory

Per this previous post, please note that on Saturday August 15 we’ll be undertaking technical migration work for the Australia territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume … Continue reading

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SolarWinds Passportal: Weekly Service Update 2020.8.5

Customer Bugs Fixed: UTC Time persisting even when not chosen under Company Settings: Partners reported issue on the persistence of UTC time on all docs regardless of time chosen under Company Settings Fixed: Automated Workflows failing to create Autotask tickets: … Continue reading

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MSP Manager Update – Monitoring M365 mailbox monitoring, Hour Retainer

We are excited to release our M365 mailbox monitoring via the Graph API.  This supports monitoring for M365 mailboxes with multi-factor authentication enabled and is event driven for real-time ticket generation. We will begin deployment of this feature today, and … Continue reading

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SolarWinds RMM: Feature Policy Permissions for Take Control and Web Protection

Following the recent release of user permissions for Patch Management and Managed Antivirus policies, we’re pleased to let you know that the same option is now available for Take Control and Web Protection policies as well. Now you’re able to … Continue reading

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SolarWinds Take Control: August Service Release

We’re delighted to announce that our new Command Prompt release is rolling out to for Take Control standalone partners in all territories.  In follow up to this release, we’re also very pleased to begin the roll-out of a series of partner-facing enhancements for the Admin Area, End user Mac Viewer, and Linux Agent. The Linux agent … Continue reading

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Advanced Notice: Update to RMM Managed Antivirus Bitdefender (MAV-BD)

Please be advised we will be publishing an update for Managed Antivirus MAV-BD available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008R2+) starting August 5th, available in all territories by the end of the week. This release … Continue reading

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SolarWinds Mail Assure: August 3 Features and Updates Release

Changelog: Ability for an Admin to broadly enforce 2FA (MMA-3872) Domain overview has been enhanced to display sync status for the Microsoft 365 Sync and LDAP (MMA-3894)

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