We’re pleased to confirm that the latest SolarWinds RMM release is now available to customers in all territories globally. This week’s update is primarily focused on customer service updates and bug fixes, including an enhancement to the Feature Policy Report so that you can run the CSV export option in the background for larger reports.

Below are the release notes. Please note the update to the Autotask integration – users with this PSA solution may need to update browser settings to allow for popups from the Autotask domain when creating tickets.

Summary for Service Release
– Customer support priorities and bug fixes
– Dashboard v6.50.1
– No agent change

Dashboard v6.50.1
UPDATE: Ability to run the Feature Policy Report in the background and send an email with link when ready
BUGFIX: Resolve issue where ConnectWise PSA integration was performing errant API calls
BUGFIX: Resolve issue with Autotask PSA integration when linking to tickets from outages
BUGFIX: Resolve display error when deleting devices that are PSA integrated
BUGFIX: Resolve UI error when editing Automated Tasks
BUGFIX: Resolve text display issue in Client Monthly Reports for selected customers in the German region

Note for Autotask PSA integrated users: We’ve switched to the latest ticket mechanism provided by Autotask. This means that Autotask tickets open in a pop-up window. To ensure these are not blocked by your browser or ad-blocking software, we would suggest allowing pop-ups from the Autotask domain.

How pop-ups are handled can depend on the browser. For a more detailed breakdown on how to achieve this we’ve added a new section to our help system: “Allow pop-ups for Autotask”