Monthly Archives: July 2017

MSP Risk Intelligence Update

Posted on July 8, 2017 by Rob Douthitt

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of updates, bug fixes, and rulesets. Summary for Service Release – Customer support priorities and bug fixes – RI Service 2017.7.1 … Continue reading →

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MSP RMM: Service Release, July 4th – Completed

Posted on July 7, 2017 by brianmackie

We’re pleased to confirm that Dashboard v6.43.3 and Agent 10.5.13 GA are now available to all customers in all regions. Please see the release notes below for what’s included in this week’s MSP Remote Monitoring & Management update. Summary for … Continue reading →

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MSP RMM: Web Protection Reporting System Outage – Americas Only – RESOLVED

Posted on July 7, 2017 by Rob Douthitt

12:16 AM ET  – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted and will be unavailable during this outage. Endpoint Web Protection will continue to operate normally. … Continue reading →

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MSP RMM: Service Release, July 4th – Update

Posted on July 6, 2017 by brianmackie

In follow up to our earlier post, this week’s MSP Remote Monitoring & Management release is now live in all of Europe, as well as Asia Pacific. We’ll confirm once the update is available in North and South America as … Continue reading →

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Coming Soon to MSP RMM: New Email Domain for Dashboard Alerts

Posted on July 6, 2017 by brianmackie

We want to let you know that in MSP Remote Monitoring & Management, we’ll soon be updating the default email address for Dashboard alert emails to use a new email domain: @remote.management. For example, alerts@maxfocus.com will become alert@remote.management. This update … Continue reading →

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MSP RMM, MSP Service Desk: Scheduled Maintenance, Saturday 8th July

Posted on July 5, 2017 by brianmackie

We’re planning to perform database maintenance to MSP Remote Monitoring & Management and MSP Service Desk on Saturday, 8th July. The work will affect RMM Dashboard and Service Desk access for up to 1 hour in selected territories and up to 30 minutes … Continue reading →

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MSP RMM: Service Release, July 4th

Posted on July 4, 2017 by brianmackie

We’re pleased to confirm this week’s update to MSP Remote Monitoring & Management is now available in the first set of territories, containing a set of customer service improvements and a new GA Agent. The release is live in the … Continue reading →

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