MSP RMM: Service Release, May 3rd

Today’s Dashboard release contains a set of customer service improvements and bug fixes – please see the release notes below for details. The updates are now available in the Asia Pacific and European regions. The US territory is to follow in the next couple of days.

We’re also pleased to confirm that the enhancements to MSP Anywhere Take Control highlighted in this post are now live in all territories, as are the important enhancements to Dashboard security. The Backup & Recovery update mentioned here is released everywhere as well, except for the US territory – we expect to complete the update in the next few days.

In addition, we have a new Bitdefender engine that we’re planning to roll out to the Managed Antivirus service. This update will download automatically on current installs of Bitdefender Managed Antivirus, unless set otherwise in the policy.  We’re planning to push this update around 8am EST on Wednesday, May 3, to the Australia region. The update can take up to 24 hours before being applied to the machines. We’ll then move on to the other territories over the following days.

Note that this Bitdefender update should not require a reboot.  If any issues are encountered during the upgrade that do request a reboot, the reboot status will be reported up to the Remote Monitoring & Management dashboard.  Please watch the dashboard for machines reporting a reboot request.

For more details on controlling Managed Antivirus Bitdefender engine upgrades on weekends and evenings, including reboots, visit this document:

Summary for Service Release
– Customer support bug fixes
– Dashboard v6.40.1, Bitdefender engine upgrade
– No Agent change

Dashboard 6.40.1
UPDATE: New download link for MSP Anywhere Take Control viewer from the Remote Access dropdown menu
BUGFIX: Don’t show the Download Take Control dialog in Chrome when the MSP Anywhere Take Control viewer is already installed
BUGFIX: Ensure data selection is available for the Take Control report when running it more than one
BUGFIX: Correct issue in Backup Integrity Report so it’s complete and matches last backup information in the dashboard
BUGFIX: Ensure the list_devices_at_client API call includes Web Protection information
BUGFIX: Update to Client Group dialog to avoid tabbing action to create a duplicate Client Group name
BUGFIX: Ensure the User Audit Report logs when a Managed Antivirus (Bitdefender) policy is deleted
BUGFIX: Ensure Service Desk opens in a resizable window in Internet Explorer
BUGFIX: Remove incorrect ‘Error’ text from a Managed Antivirus dialog
BUGFIX: Fix translation error in German Dashboard for Software License Groups under Asset Tracking
BUGFIX: Update the maximum auto-lock settings for iOS devices in MDM
BUGFIX: Ensure schedule selection continues to be selectable when approving patches from Patch tab on south pane when updating multiple devices

Bitdefender Managed Antivirus engine upgrade – Change log for the new build:

BUGFIX: Resolved a compatibility issue with the latest update from Microsoft on Windows 8.1 and Windows Server 2012 R2 systems.
BUGFIX: Fixed the Microsoft Application Verifier vulnerability CVE-2017-6186

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